Seasonal Corporate Trainer

Education at Work • Salt Lake City, UT

112d • $50,000 - $55,000

About The Position

The Corporate Trainer is responsible for the delivery and implementation of training strategies and curriculum designed to strengthen employee performance and drive exceptional customer experiences. This role ensures alignment with key performance indicators, supports collaboration across internal departments, and promotes best practices within client programs. The Corporate Trainer will contribute to a culture of continuous improvement using actionable data, process compliance, and innovative training solutions. This is a seasonal position with an expected end date of either January 30, 2026, or April 30, 2026, depending on the needs of the organization.

Requirements

• Bachelor’s degree in a business-related field preferred.
• A minimum of 2 years in training experience or equivalent combination of education and experience.
• At least 1-2 years of previous customer service, contact/call center environment experience preferred.
• Excellent verbal, written, and interpersonal skills, as well as presentation skills.
• Knowledge of existing and emerging training methods/tools; curriculum writing skills.
• Prior experience in classroom instruction, customer service and call center environment.
• Ability to analyze data and assess needs, linking training and design to performance.
• Experience in continuous improvement efforts, coaching and mentoring.
• Ability to build rapport and effective working relationships with peers, clients, and all levels of management.
• Flexibility to adapt to changing priorities and business practices.
• Intermediate level of knowledge/familiarity with PC hardware and software.
• Intermediate Excel proficiency, including the ability to add/edit/remove formula-based rule formatting, manage data validations, and implement other fail safes to ensure reliable analytical output.

Responsibilities

• Deliver comprehensive new hire onboarding programs, upskilling trainings, and ongoing professional development for new and existing student employees.
• Collaborate with the training team to create strategies, roadmaps, and solutions based on industry best practices, user feedback, and data analytics.
• Utilize engaging instructional techniques and formats, such as role playing, peer to peer interaction, group discussion, shadowing, e-learning, and lecture.
• Analyze student employees’ product knowledge, problem-solving abilities, communication, and navigation skills and record the findings.
• Monitor and evaluate calls during on-the-job training to ensure proper call handling, and compliance with workflows and tools; schedule coaching sessions for improvement and development purposes.
• Utilize quality alerts, trend data, compliance issues and audit results to update training materials and reduce knowledge gaps.
• Attend or conduct collaborative meetings with the internal team and client to ensure consistency and accuracy of the training curriculum.
• Accurately report daily activities, track, and maintain key metrics, assessments, attendance, and coaching records; submit operation handover report and process changes to stakeholders.

Benefits

• $50,000 - $55,000 a year
• Exempt

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees