Seasonal Conversions Specialist (Remote)
About The Position
We are seeking a Seasonal Conversions Specialist to join our team. In this role, you will support the successful execution and continued growth of conversion requests that adapt existing educational products into customized solutions for customers. The position plays an essential role in ensuring accuracy, efficiency and cross-team collaboration, while developing strong product knowledge and identifying opportunities to improve offerings and internal processes. Applicants should have familiarity with Lakeshore products and solutions. The ideal candidate is detail-oriented, customer-focused, and eager to learn in a fast-paced, mission-driven environment serving educators. A day on the job looks like this: Reviewing and processing incoming conversion requests to ensure accuracy, completeness and adherence to established guidelines Partnering with colleagues across teams to support and grow Lakeshore’s overall strategy for product conversions Developing and maintaining a working knowledge of Lakeshore offerings as well as relevant industry competitors to better support customer needs Collecting and analyzing data across conversion requests to identify trends, gaps and opportunities for improving products and solutions
Requirements
- Familiarity with Lakeshore products and solutions
- Proficiency with Microsoft Office applications and Adobe Acrobat Reader; comfortable learning and using new technologies
- Strong written and verbal communication skills
- Customer service–oriented mindset and approach to work
- Excellent problem-solving skills and the ability to identify practical solutions
Nice To Haves
- Classroom experience or exposure to curriculum development is a plus
Responsibilities
- Reviewing and processing incoming conversion requests to ensure accuracy, completeness and adherence to established guidelines
- Partnering with colleagues across teams to support and grow Lakeshore’s overall strategy for product conversions
- Developing and maintaining a working knowledge of Lakeshore offerings as well as relevant industry competitors to better support customer needs
- Collecting and analyzing data across conversion requests to identify trends, gaps and opportunities for improving products and solutions
Benefits
- Employee discount on products that make you smarter
- Casual dress…and we really mean it
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
