Seasonal Competitive Cyclist Gearhead
About The Position
If you have a passion and understanding of bikes and love customer service, we would be very interested in connecting with you about this position. In brief, youâll translate Competitive Cyclist and Backcountryâs vision for our Gearheads into a meaningful context that our riders can relate to and feel excited by. Youâll champion ownership, quality, and rider experience through authentic and meaningful customer interactions. All in the name of differentiating the Competitive Cyclist Gearhead experience to a point where customers couldnât fathom shopping elsewhere. Our Gearheads are the lifeblood of Competitive Cyclist and Backcountry. Theyâre the first folks customers interact with, and the reason customers return to our site. With Gearheads, a core competency in product expertise and a capacity to differentiate the customer experience will drive increased customer retention and purchase frequency, thereby generating top-line growth and margin expansion. We wholeheartedly believe high-touch service is a differentiator that our business thrives upon. Gearheads pride themselves on their expertise, in-depth technical knowledge of the gear we sell as well as a love of the activities itâs used for.
Requirements
- Extensive knowledge of bike parts, bike industry, bike apparel, and bike equipment.
- Must be able to use computers daily and have basic computer operating skills
- Must be able to multitask, prioritize, and think on your feet
- Schedule flexibility including weekends and evenings until 10:00pm
- Ability to build and maintain long-term relationships with customers
- Ability to use active listening to identify customer needs, concerns, and complaints
- Ability to effectively communicate both verbally and written required
- Able to work efficiently and effectively within multiple channels of inquiries
Nice To Haves
- Experience in the cycling industry preferred
- Customer service and sales experience strongly preferred
Responsibilities
- Provide concierge level service to our riders/customers
- Assist riders with general product questions
- Answer calls, chats, and emails
- Build and maintain relationships with our riders
- Solve problems, answer questions about orders, returns, shipping, and order status
- Contact customers via follow-up
- Learn our processes and systems to meet our customers' needs
- Work alongside a motivated and fun team full of riders that are passionate about bikes
- Build your product knowledge through training and assisting our riders
- Answer inbound calls and make outbound calls
Benefits
- Seasonal positions are not eligible for benefits; however, you do get to participate in our employee discount perk and it's a good one!
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
