About The Position
Responsible for sorting, reviewing, and processing all guest feedback and metrics on the comment cards that have been received upon tour completion.
Requirements
- High school diploma and previous demonstrated success in working in a response based customer services environment
- Demonstrated proficiencies in various computer applications
- Demonstrated success in the processing and response of volumes of data
- Strong oral and written communications skills
- Accurate and timely processing of all guest comment cards received after the completion of client tours
- Must continuously meet/exceed assigned business goals
Responsibilities
- Enter all guest comment card feedback received from individual tours in accordance with established company guidelines in a timely manner.
- Sort and analyze guest comments and choose appropriate supplier category into which feedback will be entered and thenshared with both colleagues and outside partners
- Identify comment cards that require personalized response and/or office intervention based on guest feedback and insertappropriate verbiage based on company guidelines
- Provide professional written response aligned with guest feedback
- Establishes a collaborative role working with colleagues within our Global Operations Department in order to analyze guest feedback and identify correct supplier
- Must perform other duties and responsibilities as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
