Seasonal Client Service Associate

Jackson Hewitt•Hagerstown, MD

1d•$15 - $17

About The Position

As a Client Service Associate, you are the first point of contact for our clients, whether they visit in person or call us. We provide a valuable service by guiding our clients through tax codes, rules, and processes, and the Client Service Associate plays a crucial role in our team. We offer flexible scheduling options, including day, evening, and weekend shifts, with both full-time and part-time seasonal positions available. There's also the opportunity to return year after year. In this role, your responsibilities will include providing excellent customer service, assisting with phone calls and emails, scanning documents, verifying client identity, data entry, assisting admin with tasks provided and supporting our Tax Professionals with client records. To succeed in this position, you'll need: A passion for delivering extraordinary customer service. Excellent communication and interpersonal skills. Experience working in a fast-paced environment. Basic computer proficiency. Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.