Seasonal Chat Support

Greatland • Green Bay, WI

394d • $38,480 - $38,480

About The Position

The Seasonal Chat Support position at Greatland Corporation involves providing customer support for cloud-based products during a limited-term engagement. The role focuses on troubleshooting technical issues, assisting customers with product navigation, and ensuring effective communication through various support channels. This position is ideal for individuals who enjoy problem-solving and have a general technical aptitude.

Requirements

• High school diploma or GED or equivalent combination of education and experience.
• General technical aptitude and comfort with online applications and navigation.
• Attention to detail and ability to multitask.
• Knowledge of various web browsers, clearing cache/cookies, and general browser settings (i.e., extensions, plugins, etc.).
• Professional oral and written communication skills with the ability to relay technical descriptions to an audience with varying levels of technical ability and understanding.
• Respect for, and commitment to, securely and confidentially handling customer information.
• Basic to proficient keyboarding/typing skills.
• Critical thinking and problem-solving skills.
• Ability to maintain composure and effectiveness despite significant spikes in work volume and customer urgency surrounding information return filing deadlines.
• Successfully pass a pre-employment drug screen and pre-employment background check.

Responsibilities

• Respond to tickets and live-chats for Greatland cloud-based products by providing program walkthroughs, login and new account creation assistance, and handling other customer support requests.
• Troubleshoot issues and utilize internal tools to provide accurate information in response to product and form-specific inquiries, while properly documenting support requests and customer interactions.
• Troubleshoot data import issues and explain necessary steps to resolve import errors to customers so they can successfully achieve data import to the product.
• Research and interpret errors for proper escalation handling; communicate with second-level Support staff to resolve issues.
• Manage Salesforce tickets to ensure customers are communicated with and issues are resolved.
• Complete projects and other duties as assigned.

Benefits

• 401(k)
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Printing and Related Support Activities
• Education Level: High school or GED