Seasonal Cashier

Lowes•Moberly, MO

11d•Onsite

About The Position

The Seasonal Cashier position at Lowe's involves providing exceptional customer service by assisting customers with their needs, including locating, demonstrating, selecting, carrying, and loading merchandise. Key responsibilities include responding to customer inquiries, communicating product and warranty information, and processing customer contracts and invoices, particularly in the Tool Rental Department. The role also requires cross-functional training to enhance customer service, vigilance in detecting security risks like shoplifting, and prompt reporting to management. Maintaining store cleanliness, organization, and a safe work environment through daily safety reviews, hazard identification, and adherence to safety protocols (e.g., top stock safety, use of aisle blockers, power equipment safety) are crucial. The cashier will also operate various store equipment such as Zebra phones, paging systems, computers, and specialized tools like key cutters, paint mixers, and flooring cutters, depending on the specific department.

Requirements

Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
Less than 1 Year Experience using common retail technology, such as smart phones and tablets
Less than 1 Year Retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping
Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
Cross-functionally trains in other areas of the store to help deliver the best customer service
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)