Seasonal Beachfront Supervisor

The Trustees of Reservations•Ipswich, MA

10d•$22 - $25•Onsite

About The Position

Visited by more than 350,000 people annually, Crane Beach remains a national model for balancing conservation of diverse natural habitats and wildlife—more than 1,200 acres of beachfront, dunes, and maritime forest grace the property—with the management of active public recreation. Whether you want to take a refreshing plunge, play in the sand, or bask in the sun, this unparalleled seaside experience has provided fun and lasting memories for generations. Our seasonal team members are the driving force for creating a safe, mission driven and memorable experience for all Crane Estate visitors. The Role : As the Seasonal Beachfront Supervisor (SBS), you will serve as a leader and use their experience in customer service to help ensure every aspect of the public’s visit to Crane Beach is positive, safe, and enjoyable. You will report to the Property Business Manager and will also work closely with all Seasonal and Full-Time Staff during the peak summertime period. You will oversee the day-to-day operations on the beachfront, manage all Lifeguard personnel and work collaboratively with other supervisory staff on the property, including the Property Business Manager and Public Safety Manager. You are fully responsible for the scheduling, management, supervision, and continued training of all Lifeguard staff.

Requirements

This position requires a strong and positive leader with experience bringing cohesion to teams.
An interest in both workstation and field operations work, able to switch gears readily.
Experience record/log keeping and with Public Safety documentation.
Eye for detail to ensure that daily operations are smooth, as well as the ability to look at the ‘big picture’ and be able to guide staff and beach towards a common goal.
Exceptionally strong customer service and communication skills.
Must be capable of effectively handling high-pressure situations while remaining calm.
At minimum, the Ideal candidate has or can obtain, both EMT-B and Lifeguard certifications.
Summer season holidays, evening, and weekend work is required; access to a vehicle is necessary.
Must be able to self-fill lifeguard shifts on bad weather days and/or days with staff shortages.
Ability to create and lead regular workout and training programs.
Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.
A satisfactory criminal background (CORI) check.
Comfortable working in variable outdoor weather conditions
Able to consistently lift 40lbs and be on feet up to 10 hours per day

Nice To Haves

Additional experience/background in the following areas is a plus: customer service, conflict management, visitor experience, ocean and land-based search and rescue techniques, ocean and river currents, working knowledge of boating; including trailering, launching/loading, anchoring and maintenance.
The ideal candidate has strong familiarity with all aspects of ocean lifeguarding, including working knowledge of currents, tides and related search & rescue techniques.

Responsibilities

Assist with seasonal staff training, monitoring delivery and coaching staff to sustain positive staff/guest interactions. Correct behaviors as necessary.
Be a part of interdepartmental communication and duties at Crane Beach, doing your part to ensure that Rangers, Lifeguards, Stewardship Crew, Gate Staff, EMT’s, Beach Store, Summer Camp Staff, Ecology, and Engagement Staff work positively together to synchronize exceptional visitor experience and adherence to property management plan.
Ensure proper daily opening and/or closing of beachfront.
Oversee employee records and payroll for Lifeguards.
Maintain staff schedules and departmental equipment.
Carefully monitor beachfront and ensure that all safety and operational protocols are followed and that there is always adequate staff coverage in season.
Possess a commanding knowledge of all safety and first response guidelines.
Prepare and lead both physical and scenario-based training programs throughout the season for Lifeguard staff

Benefits

Sick Time: 40 hours of paid sick time upfront.
Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

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