Seasonal Associate Operations Manager
About The Position
Associate Operations Manager Major Duties and Responsibilities: • Support, promote, and employ the Outworx Mission, Vision and Values in interactions with employees, customers, and Service Partners • Maintain an environment that complies with company policies as well as OSHA, Federal, State, and Regulations and Laws. • Attend and complete all required training. • Conduct Pre-Season site visits and post season reviews with customers as scheduled. • Confirm Service Partner setup process is completed and ready for event services. Work with Sourcing Manager and Market manager to source and identify additional Service Partner resources. • Manage and drive Service Partner service compliance through the required field app. • Immediately report accidents or injuries while following proper procedure. • Work with Market Managers to validate, audit, and approve Service Partner work tickets based on field compliance and client approvals. • Promptly respond to customer concerns and communicate with field operations to validate concern has been completed. • Manage site clean-up and repairs with Service Partners • Other duties as assigned
Requirements
- Working knowledge of Microsoft Office Suite/Salesforce
- Willingness to work prolonged hours during the snow season.
- Thrive in a fast-changing startup environment.
- Accurately track and manage multiple projects simultaneously.
- Creative problem-solving skills and ability to implement solutions for resolution.
- Motivated, ability to flourish with minimal guidance.
- Bachelor’s Degree Preferred or
- Minimum of 5 years Management Experience
- Bilingual - English and Spanish a plus
- Valid State Driver’s License with DOT acceptable driving record.
- The ability to pass a background check.
- The ability to pass a drug screen.
- Valid DOT medical card within 30 days of employment.
- Must be at least 21 years old
- Required to walk, sit, stand, climb, balance, stoop, kneel, crouch or crawl.
- Must be able to shovel snow for long periods of time.
- Must be able to lift and/or move 25 to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Nice To Haves
- Bilingual - English and Spanish a plus
Responsibilities
- Support, promote, and employ the Outworx Mission, Vision and Values in interactions with employees, customers, and Service Partners
- Maintain an environment that complies with company policies as well as OSHA, Federal, State, and Regulations and Laws.
- Attend and complete all required training.
- Conduct Pre-Season site visits and post season reviews with customers as scheduled.
- Confirm Service Partner setup process is completed and ready for event services. Work with Sourcing Manager and Market manager to source and identify additional Service Partner resources.
- Manage and drive Service Partner service compliance through the required field app.
- Immediately report accidents or injuries while following proper procedure.
- Work with Market Managers to validate, audit, and approve Service Partner work tickets based on field compliance and client approvals.
- Promptly respond to customer concerns and communicate with field operations to validate concern has been completed.
- Manage site clean-up and repairs with Service Partners
- Other duties as assigned
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What This Job Offers
Career Level
Manager
