Seasonal AR Analyst, Collections

Fanatics • Tampa, FL

87d

About The Position

The position involves independently managing a portfolio of B2B customer accounts, which includes sports teams, leagues, and retailers. The role requires monitoring account balances, investigating discrepancies, and reconciling customer accounts regularly. The individual will identify reasons for non-payment and take necessary steps to resolve outstanding issues. Proactive outreach via phone, email, and customer portals is essential to follow up on outstanding invoices and resolve payment issues. Additionally, the role involves researching and resolving billing discrepancies, chargebacks, and payment offsets, while coordinating with Accounting to ensure proper GL coding when applicable. Collaboration with Sales, Customer Service, and internal stakeholders is crucial to address billing issues and customer disputes. The position also requires maintaining clear and accurate documentation of all customer communication and issue resolution efforts, supporting the cash application team by identifying and resolving unapplied payments or mismatched remittances, and tracking and reporting on payment behavior to flag potential risks. The individual will assist in developing and refining processes related to customer account maintenance and AR operations, contribute to process improvement initiatives by providing feedback and identifying inefficiencies, and be accountable for reducing delinquency in the assigned portfolio. A high level of professionalism and service is expected, promoting accountability and teamwork across departments. Other assigned duties in support of the Invoice-to-Cash (ITC) department may also be required.

Requirements

• Bachelor’s degree in Accounting, Finance, Economics, or a related field preferred.
• 2+ years of high-volume AR/account management experience.
• Comfortable communicating directly with customers via phone and email.
• Demonstrated ability to solve problems, take ownership of tasks, and follow through to resolution.
• Strong Excel skills, including VLOOKUP, PivotTables, and other data analysis tools.

Responsibilities

• Independently manage a portfolio of B2B customer accounts, including sports teams, leagues, and retailers.
• Monitor account balances, investigate discrepancies, and reconcile customer accounts regularly.
• Conduct proactive outreach via phone, email, and customer portals to follow up on outstanding invoices and resolve payment issues.
• Research and resolve billing discrepancies, chargebacks, and payment offsets; coordinate with Accounting to ensure proper GL coding when applicable.
• Collaborate with Sales, Customer Service, and internal stakeholders to address billing issues and customer disputes.
• Maintain clear and accurate documentation of all customer communication and issue resolution efforts.
• Support the cash application team by identifying and resolving unapplied payments or mismatched remittances.
• Track and report on payment behavior to flag potential risks and escalate when needed.
• Assist in developing and refining processes related to customer account maintenance and AR operations.
• Contribute to process improvement initiatives by providing feedback and identifying inefficiencies.
• Accountable for reducing delinquency in assigned portfolio.
• Maintain a high level of professionalism and service, promoting accountability and teamwork across departments.
• Perform other assigned duties in support of the Invoice-to-Cash (ITC) department.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees