Seasonal Admissions Agent

Space Needle•Seattle, WA

1d•$21 - $21

About The Position

To meet or surpass the expectations of every guest by providing a friendly, safe and entertaining experience while completing accurate and efficient sales transactions along with increasing revenue opportunities through up-selling techniques.

Requirements

Ability to work special events, full-time hours, and 2 of 3 weekend days (Fri/Sat/Sun).
Strong guest service skills with a professional appearance and attitude.
Proven upselling abilities.
Ability to lift up to 50 lbs, use manual dexterity throughout the shift, work in confined spaces, and be comfortable with heights.
Strong communication skills in English.
Demonstrated initiative, decision-making, and problem-solving abilities.
Basic math skills.
Team-oriented with the ability to work in a fast-paced environment.
Comfortable interacting with diverse populations.
General computer literacy and confidence using mobile devices.

Nice To Haves

Knowledge of Seattle and the surrounding area preferred.

Responsibilities

Maintain a positive, professional attitude and appearance with guests and team members.
Greet guests warmly and provide friendly, helpful service.
Process ticket sales and handle cash accurately and efficiently.
Use effective upselling techniques to promote ticket options and packages.
Provide information about the Space Needle, Chihuly Garden and Glass, Seattle attractions, and surrounding area.
Maintain security and organization within the Admissions Office.
Communicate with Elevator Operators to assist guests and estimate wait times.
Stay informed on group reservations, special needs, and SkyLine functions.
Support team training and assist guests both inside and outside the Admissions Office.
Monitor, suggest, and restock supplies as needed.
Maintain knowledge of our Ticketing System and related software.
Perform additional duties as assigned by management.
Promote and support the sale of new ticket types and product bundles.
Complete all required paperwork accurately and on time.
Utilize information from Admissions Office communication binders and emails to stay informed.
Provide knowledgeable information about all areas of the Space Needle.
Maintain a strong understanding of Space Needle policies and procedures.
Follow all emergency, fire, and safety procedures as well as helping reassure guests during emergencies.
Assist in the training and onboarding of new team members.
Follow and support proper lost and found procedures.

Benefits

Medical, Dental, Vision, Life, Long Term Disability
401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
Paid Personal Days (10 per year)
Paid Time Off of 14 days / year based on working 2080 hours / year
Tuition reimbursement of 50%, up to $2500 / year
New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
Charitable Contributions / Matching Gift, up to $200 year
$50 / month towards orca card or parking