Search Operations Specialist - USDS

TiktokSan Jose, CA
86dHybrid

About The Position

Our TikTok Search Operation team plays a key role in improving TikTok users' search experience by investigating user feedback, evaluating search result, analyzing data, etc. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities

  • Complete assessment of search quality, review and categorize the types of bad cases to help the search product and algorithm improve
  • Investigate users' search requirements through data and user feedback
  • Provide ideal search results and suggestions for search product and algorithms according to user investigation
  • Help identify potential trust and safety risks
  • Help improve the policies for search products
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