Seafood - Manager

Bristol Farms•Woodland Hills, CA

12h

About The Position

This is a management position. The Seafood Manager will have the necessary confidence, commitment, and motivation to move his or her staff and his or herself towards success. Key personality and character traits needed to accomplish this are: patience, even temperedness, humbleness, humorous, good listening skills, observant, perceptive, supportive, decisive, flexible, analytical, consistent, progressive, provocative and an encourager and coach. Since this is a customer-service oriented and teacher position, the Seafood Manager must also be smooth tempered and possess excellent people skills. Due to Bristol Farms/Lazy Acres Natural Market’s goals and structure, the Seafood Manager should also be open to growth and expansion. The Seafood Manager directs and coordinates the Seafood department with sales, ordering of products, and assures customer service. They are also responsible for performing the following duties (other duties may be assigned):

Requirements

High School diploma or general education degree (GED)
two to three years related experience and /or training
or equivalent combination of education and experience.

Responsibilities

Prepares the weekly and daily work schedules and directs the activities of employees working in the Seafood Department.
Is responsible for the staffing, training and overall development of employees working in the Seafood Department on a daily basis.
Train employees on weighing, slicing, cutting, and serving of seafood items.
Train employees on opening and closing procedures for department.
Responsible for employees practicing same techniques.
Responsible for the daily schedule and direction of employees
Accurately scales all weighable merchandise, including the use of correct tare codes, to determine price.
Assures high quality and proper quantity via proper ordering and receiving either through self or other employees.
Examines products bought for resale or received for storage.
Advises customers on quality of food, method of handling, and other factors affecting preparing, freezing, and storage.
Consistently monitors the case, from the front, customer side, to assure clean, visible, and plentiful display of product.
Cuts, trims, and bones whole fish to reduce to cooking cuts such as steaks, and other desired portions.
Cuts and weighs seafood to individual servings.
Tends electric grinder to grind fish.
Shapes and ties fish.
Fills showcase once fish has been cut.
Receives, inspects, and stores fish upon delivery; records quantity of fish received.
Assures that deliveries are put away and rotated.
Assures that customer special requests are met with excellence.
Provides information to customers about all the different types of seafood and convenience and self-serve items.
Responsible for ordering product accurately and in a timely manner.
Responsible for daily and weekly logging of invoices and for following the established invoice routing procedure.
Conducts monthly department meetings.
Engages and coaches others in suggestive selling techniques.
Suggests development of new products to superiors. If approved, implements suggestions.
Implements new product introduction, department demos, employee product knowledge and sales training.
Responsible for monthly inventory.
Responsible for implementing and maintaining all marketing programs, including but not limited to weekly ads, price changes, merchandising, etc.
Responsible for communication with the Store Director on all seafood related issues.
Helps manage costs by controlling shrink and theft.
Maintains the appropriate profit margin in accordance to the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
Maintains proper rotation of all perishable products.
Responsible for using the tools provided by management to ensure the success of the department.
Handles customer complaints in such a manner to assure customer satisfaction.
Conducts accident investigations and completes necessary paperwork within accordance to Cal Osha SB-198.
Maintains the Seafood Department under current health codes and company's standards on sanitation and cleanliness.
Arranges for all equipment to be fixed and cleaned.
Leads by example; models correct behavior and adherence to company policies and procedures.
Follows the employee handbook at all times, especially on service standards and appearance.
At all times, meets and exceeds company's standards in service, quality, and cleanliness