SEAFOOD/LEAD CLERK

Kroger-posted 4 months ago

Full-time • Entry Level

Spokane, WA

Food and Beverage Retailers

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The position involves creating an outstanding customer experience through exceptional service while establishing and maintaining a safe and clean environment that encourages customer return. The role requires directing and supervising all functions, duties, and activities for the Meat/Seafood department, supporting the day-to-day operations, and embracing the Customer 1st strategy to encourage associates to deliver excellent customer service. The candidate will demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages customer return.
Direct and supervise all functions, duties, and activities for the Meat/Seafood department.
Support the day-to-day functions of the Meat/Seafood operations.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Communicate company, department, and job specific information to associates.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Establish performance goals for the department and empower associates to meet or exceed targets.
Develop adequate scheduling to manage customer volume throughout hours of operation.
Train and develop associates on performance of their job and participate in the performance appraisal process.
Adhere to all local, state and federal laws, and company guidelines.
Cut seafood to customers' requests using proper cutting equipment.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of meat/seafood specials.
Prepare foods according to the food temperature logs and follow cooking instructions.
Develop and implement a department business plan to achieve desired results.
Understand the store's layout and be able to locate products.
Create and execute sales promotions in partnership with store management.
Implement the period promotional plan for the department.
Stay current with present, future, seasonal and special ads.
Monitor and control expenses for the department.
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
Familiarity and compliance with all country of origin labeling and regulations.
Plan, organize and supervise the inventory process.
Train department associates on inventory/stocking and Computer Assisted Ordering.
Adhere to all food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Notify management of customer or employee accidents.
Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Minimum effective communication skills.
Knowledge of basic math (counting, addition, and subtraction).
Ability to handle stressful situations.
Current food handlers permit once employed.
Possess adequate knife handling skills and knife speed.

High school education or equivalent preferred.
Management experience preferred.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
Second language (speaking, reading and/or writing).

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