Sea Tow Towing Captain (Kennebunk, ME)

Sea Tow Portland/Midcoast•Kennebunk, ME

32d•$24 - $25

About The Position

Sea Tow Portland/MidCoast is looking for U.S. Coast Guard licensed Assistance Towing Captains to join our team to provide marine assistance based out of South Portland, Naples, Kennebunk, Bath and Boothbay, Maine. Helping boaters is at the core of who we are and what we do. If you are customer service-oriented, love spending time on the water, and are detail and safety-oriented – a Sea Tow Captain position is ideal. We offer flexible scheduling. This part-time or full-time seasonal position may require weekend hours as needed. We promote continuing education/training at Sea Tow and provide mentors and a fun, friendly work environment. Summary : A Sea Tow Assistance Towing Captain is primarily responsible for operating a Sea Tow vessel, navigating waterways to respond to calls for assistance from boaters in distress, providing towing services, and ensuring the safety of both the towed vessel and its own crew while adhering to maritime regulations. The captain also maintains excellent customer service with boat owners, particularly Sea Tow members.

Requirements

Background checks are required for all applicants 21 or over.
US Coast Guard Captain's License: Minimum requirement of Operator of Uninspected Passenger Vessel (OUPV), and Assistance Towing Endorsement.
Pass a pre-employment drug test and submit to enrollment in a random drug testing program
Experience in boating operations: Extensive experience handling various types of boats in different weather conditions.
Navigation skills: Proficient knowledge of local waterways, including charts, aids to navigation, and marine weather interpretation.
Mechanical aptitude: Basic understanding of boat mechanics to troubleshoot minor issues.
Excellent customer service skills: Ability to remain calm under pressure, communicate effectively with boat owners, and provide a positive experience.
Seeking a candidate with a positive outlook, a strong work ethic, and a great team player with a cooperative attitude in working with supervisors and fellow employees.
Must be a self-starter and capable of working unsupervised.
Organized with a high attention to detail and adhere to all safety policies.
Physical ability to lift/carry up to 30 lbs. and be able to board/un-board boats.
This position requires the employee to spend significant time outside in all weather conditions, and weekend shifts are required as needed.
Must be available to work four shifts a month

Nice To Haves

Prior towing captain experience is a plus, but we will train

Responsibilities

Responding to calls for assistance: Receiving dispatch calls from the Supervisor and promptly navigating to the location of the distressed boat.
Performing towing operations: Securely attach the towed vessel to the Sea Tow boat and safely maneuver it to a designated marina or safe harbor.
On-water assessments: Evaluating the situation of the disabled boat, identifying potential hazards, and determining the best course of action for towing.
Basic mechanical troubleshooting: Minor repairs or adjustments should be made to the distressed vessel to restore operation when possible.
Customer interaction: Communicating clearly with boat owners, explaining the towing process, and addressing concerns.
Maintaining vessel safety: Regularly inspecting the Sea Tow boat, ensuring all safety equipment is in working order, and adhering to maritime safety regulations.
Log keeping and reporting: Documenting towing details, including time, location, vessel information, and any relevant incidents.
Greet customers in a friendly, upbeat, courteous, and professional manner.
Maintain a calm, positive attitude and constantly meet high-quality, impeccable customer service standards.
Familiarize oneself with local waters to provide key local knowledge tips and essential chart guidance.
Promote membership growth by speaking with non-members about what Sea Tow offers.