Sea Logistics Customer Care Specialist

Kuehne + Nagel • Detroit, MI

95d

About The Position

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Requirements

• Minimum 2 years of experience in freight forwarding or a related logistics role.
• Strong understanding of domestic and international geography, including major cities and seaports.
• Basic knowledge of U.S. regulatory requirements (FAA, FMC, EAR, Hazmat) and other relevant government agencies.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office.
• Ability to complete IMO Security training classes.

Responsibilities

• Manage and coordinate sea export shipments.
• Open export files and prepare internal documentation.
• Update shipment statuses and advise customers on arrival details.
• Coordinate closely with the operations team to manage the full shipment process.
• Arrange pick-up or inland transportation, booking, and prepare export documentation.
• Ensure accurate tracking and tracing to destination.
• Maintain proactive communication with vendors, shippers, customers, carriers, and Kuehne+Nagel overseas offices.
• Negotiate competitive rates with service providers to optimize cost efficiency.
• Maintain up-to-date SOPs and detailed customer profiles.
• Support overseas offices by contributing to quote preparation.
• Regularly monitor and review updates and resources published on Kuehne+Nagel's intranet.
• Promptly escalate any operational issues, disputes, or discrepancies.
• Follow established Quality Management Work Instructions and procedures.
• Address and resolve issues related to client requirements and general customer service inquiries.
• Investigate and resolve billing discrepancies.

Benefits

• Great compensation and medical/dental benefits package.
• Employee discounts.
• Tuition reimbursement.
• Excellent training programs.
• Fun and interesting global work environment.

What This Job Offers

• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed