Sea Logistics Customer Care Specialist - Import

Kuehne + Nagel • Bensenville, IL

133d • $31 - $33

About The Position

It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. The Sea Logistics Customer Care Specialist supports Customers, internal stakeholders by providing helpful information, solutions, responding to the concerns of customers timely and effectively. You will act as Customer advocate with US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided.

Requirements

• Diploma/Degree in supply chain management or similar field
• 2+ years of experience in similar role from Freight Forwarding industry is preferred
• Excellent communication skills (both oral and written)
• Proficiency with Microsoft Office Suite (Advanced Excel, Word and Power Point Presentation)
• Good working knowledge of domestic and international geography including countries, major cities, seaport
• Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements

Responsibilities

• Deliver customer engagement, satisfaction, retention and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish and strengthen operational relations with customers
• Establish and strengthen operational relation to customer contact(s) through daily interactions, regular visits, pro-actively advising to ensure customer satisfaction
• Ensure that all existing customers are called regularly and all emails are handled as KN Service Moments cases
• Ensure all interactions are logged in CRM system (CoreLog)
• Ensure delivery against all financial targets and strategic objectives
• Ensure prompt pricing and manage end-to-end spot quotes, and capturing of all rebates in SeaQuote
• Support customers in increasing their automation of customers using the eTouch Automation dashboard, in collaboration with the Operational Care Center (OCC)
• Ensuring high proficiency in Kuehne+Nagel applications and eTouch tools through training empowers our Customer Care Location (CCL) to effectively offer these tools to our customer

Benefits

• Health and welfare benefits
• 401k retirement savings plan
• Tuition reimbursement
• Incentive compensation for eligible roles

What This Job Offers

• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree