SDR Manager

Feedzai • New York, NY

70d

About The Position

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries. We are looking for a strategic, results-driven Sales Development Manager to lead and be involved in the scale of our US and LATAM SDR team. Reporting directly to the Global SDR Director, this leadership role will be responsible for supporting a high-performing SDR team, be a key component in developing pipeline generation strategies and, align closely with marketing and sales leadership to drive growth and revenue impact aligned with the Feedzai Go-to-Market.

Requirements

• Around 3+ years of proven experience managing a global sales development team.
• Experience in selling enterprise technology in a fast-paced start-up or scale-up environment.
• Strong track record of supporting and building high-performing SDR or Inside Sales teams, fostering professional growth, and exceeding pipeline generation targets through your team's efforts.
• Deep understanding of sales development best practices, lead generation strategies, and CRM technologies.
• Exceptional leadership, coaching, and mentoring skills with a passion for developing talent.
• Excellent communication, interpersonal, and conflict resolution skills.
• Hands-on, strategic thinker with the ability to translate business objectives into actionable team goals.
• Creative thinking: finding new routes to leads and opportunities.
• Proven experience in the Financial Services industry preferred (Financial Crime is a plus).

Responsibilities

• Lead, mentor, and coach a team of Sales Development Representatives across LATAM and North America.
• Recruit, onboard, and train new hires, ensuring a strong bench for future sales roles - fostering a high-performance culture.
• Set clear KPIs to be tracked against the team targets, conduct regular performance reviews and provide ongoing coaching to drive results.
• Support training programs to enhance team performance.
• Develop and implement scalable outreach strategies, cadences and workflows that maximize SDR efficiency.
• Understand industry trends, discover client challenges and position how Feedzai’s go to market solutions can solve their needs.
• Strong understanding of market segmentation and key personas to target and the key messaging to be delivered.
• Ability to aggregate market information and provide feedback to the necessary stakeholders which allows for further GTM refinement.
• Be creative in finding new ways to refine our GTM and spotting new opportunities.
• Oversee the development and execution of both inbound and outbound lead generation strategies.
• Ensure application of BANT, CHAMP and SPIN, ensuring customer centric focus and application value selling approach.
• Work with marketing, field sales and partner managers to ensure alignment on messaging, targeting, and feedback loops.
• Coach team members how to nurture leads and convert them into qualified opportunities.
• Coach and drive best practice of outbound campaigns for targets accounts leveraging emails, account based marketing, calling, social selling and more.
• Support and ensure handover of qualified opportunities.
• Ability to be data driven and accurately forecast lead conversion.
• Ability to understand what is needed to proactively build the right pipeline in order to hit targets.
• Leverage Feedzai’s current sales engagement platforms (e.g. Salesforce, Outreach) to monitor activity, report on team performance and provide insights to leadership.

What This Job Offers

• Number of Employees: 101-250 employees