SDO Service Technician Part Time 1st Shift

Staples•Helena, MT

49d•$21 - $29

About The Position

Staples is business to business. You're what binds us together. When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You'll be surrounded by a team who is looking to make an impact on our customers, our community, and each other. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to deliver for customers. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services and expertise to our customers. In your role as a Service Technician, you will be essential to the success of Staples Supply Chain as we provide professional and knowledgeable technical support to our customers. You will service and maintain business equipment such as warewash equipment, dish machines, floor care and carpet care equipment. You will have direct contact and communication with customers, providing them with technical information and support. Your responsibilities will also include testing new equipment, detecting malfunctions, repairing machines, keeping records of service calls and parts used, maintaining inventory, and completing necessary paperwork for billing manufacturers for services provided as well as warranty work. You will also help determine service call and installation priorities.

Requirements

Ability to manage time, meet deadlines, and efficiently maintain the proper functionality of equipment
Sound understanding of technical aspects of the equipment, including the ability to detect malfunctions
Ability to know and understand warranty processes
Ability to maintain a clean driver's license and drive safely and courteously in all kinds of weather and road conditions
An ability and willingness to maintain the cleanliness of the vehicle, including performing pre-trip vehicle inspections and reporting any maintenance concerns
Excellent communication skills
A team player with a positive attitude
Strong focus on customer service
Excellent communication skills
Able to work independently at customer sites
Demonstrated ability to handle and solve challenges and demonstrate initiative
High School diploma and/or Certificate from a Vocational / Technical school
1+ years of mechanical and/or electrical troubleshooting experience
Computer literate with basic knowledge of networking
Electronic & mechanical experience/aptitude
Valid driver's license with a safe driving record

Nice To Haves

Basic plumbing skills
Basic electronic circuits testing skills

Responsibilities

Service and maintain business equipment such as: warewash equipment, dish machines, floor care and carpet care equipment.
Direct contact and communication with customers
Responsible for communication with customers on technical information
Continually seek new methods and techniques for repairing and installing equipment
Test new equipment and ensure functionality
Detect malfunctions and repair machines immediately
Keep records and document service calls and parts used
Maintain inventory
Complete the necessary paperwork for billing manufacturers for services provided as well as warranty work
Help determine service call and installation priorities

Benefits

Competitive Pay: $20.93-$28.78/hour Based on Experience
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Inclusive culture with associate-led Business Resource Groups
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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