SDE Office Assistant

Gannon University • Erie, PA

5d

About The Position

The Student Development and Engagement/Residence Life Office Assistant plays a vital role within the Student Development and Engagement Team, supporting office operations and campus-wide initiatives. This position demands a keen attention to detail and a working knowledge of, or willingness to learn, administrative processes, university housing policies, and the specifics of residential buildings.

Requirements

• The Office Assistant is limited to 20 hours per week (30 hours during breaks/summer).
• Applicants must have a clean conduct record due to access to private information.
• Ability to accept supervision, handle constructive feedback, follow directions, work under pressure, and collaborate effectively as a team.
• Strong critical thinking, initiative, public relations, and customer service skills.
• Proficiency in verbal and written communication, organization, basic math, and data entry into records and spreadsheets.
• Capability to ascend and descend stairs regularly, including during emergencies.
• The Office Assistant must uphold and support the Gannon University Institutional Policy Manual and be knowledgeable about University policies.
• This role is secondary to academic responsibilities, and any additional commitments require approval from supervisors.

Nice To Haves

• N/A

Responsibilities

• Office Operations: The Office Assistant will manage daily office operations, including providing receptionist support to visitors, directing traffic, and assisting office visitors. This role requires effective communication skills to exchange information, resolve issues, and respond to requests for information.
• Collaboration: The Office Assistant is expected to work cohesively with fellow assistants as part of a unified team, contributing to the effective management and transitions related to student housing.
• Special Events & Routine Tasks: The Office Assistant will assist with special events and office functions and perform routine tasks as assigned. The position will involve alternating between roles at the side desk, answering telephone calls, and serving as a greeter at the front desk.
• Mission Support: The Office Assistant must actively support and promote the University’s inclusive mission and demonstrate a commitment to serving its diverse student population.
• Help with maintaining key log, pulling keys, readying key packets, picking up keys/checking the Express Check Out Key box, and any other job as it relates to keys.
• Ensure seamless transitions during the various phases of the housing process.
• Conduct room status checks and lockouts, as needed.
• Monitor and respond accurately to the Residence Life email, using initials for verification.
• Gain or possess knowledge of the StarRez Housing Software and Microsoft Office Suite.
• Report maintenance or safety concerns to appropriate personnel.
• Attend weekly staff meetings.
• Serve at both the Student Development and Engagement front desk and the Residence Life side desk.
• Communicate with suite members regarding meetings and other departmental needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed