SDC DE Operations Service and Delivery-- Analyst----Alpharetta, GA

Ernst & Young • Alpharetta, GA

277d • $52,200 - $86,200

About The Position

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. As a Technology Analyst, you'll be based in our Service Delivery Center, which is made up of high-performing US-based colleagues who work closely with our experienced advisory professionals. We deliver Technology project-based work and managed services to our clients. Here, you'll work as part of a project team and will be responsible for the design, build/configuration, testing, analysis, delivery and support of Technology solutions. This position is fast-paced and ever-changing, which means you'll need to be a flexible self-starter and be able to manage changing priorities and learning new and rapidly changing technology solutions.

Requirements

• Bachelor's degree in Computer Science or other related field.
• A minimum of 2 years' experience in technology software development.
• Strong experience in Java 17, Spring Boot, and microservices is required; familiarity with mobile development (Kotlin, iOS, Android) is a significant plus.
• Proficient debugging skills to identify and resolve issues efficiently at both L2 and L3 levels, including experience with Bugsnag for error tracking.
• Candidates located in Atlanta area are highly preferred, with additional consideration for team members on the West Coast to enhance coverage.
• Ability to work collaboratively in a team environment and contribute to project success.
• Knowledge of Agile methodologies and DevOps practices.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and analytical thinking.
• Proactive attitude with a willingness to learn and adapt.
• Experience in client interaction and stakeholder management.

Nice To Haves

• Experience with the following technologies: SNOW, Slack, Confluence, OpsGenie, Datadog, Bugsnag.

Responsibilities

• Review and resolve escalated tickets in ServiceNow (SNOW), ensuring timely and effective solutions for L2 and L3 support issues.
• Monitor and analyze logs in Datadog to identify performance issues and troubleshoot incidents.
• Utilize Bugsnag to track and resolve application errors, ensuring a smooth user experience.
• Collaborate with project build teams to recommend and implement code fixes for complex problems.
• Use OpsGenie to manage incident responses and ensure that alerts are addressed promptly.
• Communicate effectively with team members via Slack to facilitate quick resolution of issues and share updates.
• Create root cause analyses and maintain comprehensive documentation in Confluence for knowledge sharing and future reference.
• Participate in an on-call rotation to address high-severity issues, providing critical support as needed.
• Create tickets for socialization with Technical Product Owners and Development Teams using Jira.
• Willingness and ability to travel up to 25% of the time.

Benefits

• Comprehensive compensation and benefits package.
• Base salary range for this job in all geographic locations in the US is $52,200 to $86,200.
• Salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $62,600 to $97,900.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Wide range of paid time off options.
• Flexible vacation policy.
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree