SCS - Seasonal Sales & Customer Support Rep - Opening

REI (Recreational Equipment Inc.)•Sumner, WA

1d•$15 - $18•Remote

About The Position

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members.

Requirements

Previous experience in retail and/or customer service call center preferred.
Demonstrate critical thinking by efficiently using a computer and navigating through various screens.
Available to attend a two week sales and service training class.
Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state.
Must reside within 100 miles of an REI Retail location for the duration of the position.
Ability to work a flexible work schedule with reliable and predictable attendance.
Minimum age requirement of 18 years.
To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day.
Shifts will be scheduled for 4-8 hours per day, between 6 am PST and 4 pm PST.
You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows.
Your scheduled hours and days will vary based on business volumes.
The seasonal end date is June 4, 2026.
You must have wired high speed broadband internet connection with:
Download speed: at least 50 Mbps
Upload speed: at least 10 Mbps
Latency (Ping): under 150 ms
Jitter: maximum 30 ms, average 5 ms or less
Not Allowed:
Satellite (e.g., Starlink, HughesNet)
Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon)
Hotspots or phone tethering
Required setup:
Your computer must be connected directly to your modem/router using an Ethernet cable
Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender)
Windows PC: Windows 11
Mac: macOS 14 (Sonoma) or newer
SSD drive
Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft)
CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better
Not Allowed: Tablets, phones, Chromebooks, or shared/public computers
Additional requirements: Ability to install the Windows App client to connect to AVD
One monitor with 1080p resolution or higher
Wired headset (REI supplied) — Bluetooth not allowed
At least two available USB ports:
One USB-A for headset
One USB-A or USB-C for REI security device
If you use a mouse (wired or wireless with dongle), plan to need an extra USB port
A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance
Webcam - Required for all training classes.
Quiet, private area
Minimal background noise
No household traffic during shifts
Please note, all job offers are contingent upon successful completion of a background check.

Nice To Haves

Previous experience in retail and/or customer service call center preferred.

Responsibilities

Building relationships, inside and outside the organization.
Enjoy communicating effectively and accurately, both verbally and in writing.
Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day.
Apply your passion for the outdoors, REI products, and gear to serve our customers effectively.
Provide guidance, knowledge and authentic experiences.
Bring your best, authentic self
We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all!