Scrum Master

Capgemini Holding • San Francisco, CA

184d • $115,000 - $120,000

About The Position

We are seeking a highly skilled and experienced Scrum Master to lead agile delivery for Salesforce Service Cloud implementations. The ideal candidate will have a strong background in Agile methodologies, hands-on experience with Salesforce platforms, and the ability to manage multi-vendor, distributed teams in a dynamic environment.

Requirements

• 5+ years of experience as a Scrum Master, preferably in Salesforce environments
• Proven experience managing Salesforce Service Cloud implementations
• Experience working in multi-vendor and distributed team environments
• Familiarity with agile tools such as Rally
• Excellent written and verbal communication skills
• Deep understanding of Agile frameworks (Scrum, SAFe, Kanban)
• Strong facilitation, conflict resolution, and interpersonal skills
• Understanding of the Salesforce ecosystem (data models, releases, sandboxes, DevOps is a plus)
• Knowledge of change management, deployment processes, and governance in Salesforce programs
• Project Management experience is a plus

Nice To Haves

• Certified Scrum Master (CSM)
• Professional Scrum Master (PSM)
• SAFe Agilist or equivalent Agile certification
• Salesforce certifications (optional but preferred)

Responsibilities

• Serve as Scrum Master for one or more Salesforce teams across Service Cloud modules
• Facilitate all Agile ceremonies (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospectives)
• Maintain sprint velocity, manage burndown charts, and track team KPIs
• Collaborate with vendor teams, internal stakeholders, and Product Owners to manage dependencies and priorities
• Proactively identify and remove impediments to delivery
• Ensure adherence to Agile/Scrum principles and values
• Support Product Owner in backlog grooming and user story refinement
• Act as a servant leader and agile coach to the team and stakeholders
• Foster transparency, continuous improvement, and effective collaboration across cross-functional teams
• Communicate progress, blockers, and dependencies to leadership and PMO
• Align sprints and releases with enterprise Salesforce program goals, timelines, and quality standards

Benefits

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees