Scrum Master

Capgemini Holding-posted 4 months ago
$115,000 - $120,000/Yr
Full-time • Mid Level
San Francisco, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services
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We are seeking a highly skilled and experienced Scrum Master to lead agile delivery for Salesforce Service Cloud implementations. The ideal candidate will have a strong background in Agile methodologies, hands-on experience with Salesforce platforms, and the ability to manage multi-vendor, distributed teams in a dynamic environment.

  • Serve as Scrum Master for one or more Salesforce teams across Service Cloud modules
  • Facilitate all Agile ceremonies (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospectives)
  • Maintain sprint velocity, manage burndown charts, and track team KPIs
  • Collaborate with vendor teams, internal stakeholders, and Product Owners to manage dependencies and priorities
  • Proactively identify and remove impediments to delivery
  • Ensure adherence to Agile/Scrum principles and values
  • Support Product Owner in backlog grooming and user story refinement
  • Act as a servant leader and agile coach to the team and stakeholders
  • Foster transparency, continuous improvement, and effective collaboration across cross-functional teams
  • Communicate progress, blockers, and dependencies to leadership and PMO
  • Align sprints and releases with enterprise Salesforce program goals, timelines, and quality standards
  • 5+ years of experience as a Scrum Master, preferably in Salesforce environments
  • Proven experience managing Salesforce Service Cloud implementations
  • Experience working in multi-vendor and distributed team environments
  • Familiarity with agile tools such as Rally
  • Excellent written and verbal communication skills
  • Deep understanding of Agile frameworks (Scrum, SAFe, Kanban)
  • Strong facilitation, conflict resolution, and interpersonal skills
  • Understanding of the Salesforce ecosystem (data models, releases, sandboxes, DevOps is a plus)
  • Knowledge of change management, deployment processes, and governance in Salesforce programs
  • Project Management experience is a plus
  • Certified Scrum Master (CSM)
  • Professional Scrum Master (PSM)
  • SAFe Agilist or equivalent Agile certification
  • Salesforce certifications (optional but preferred)
  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief
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