Scrum Master

Canal Insurance Company • Greenville, SC

1d

About The Position

Scrum Master Job Summary:   We are seeking an experienced Scrum Master to lead Agile delivery for our Enterprise Applications team, with a focus on the Guidewire InsuranceSuite platforms: PolicyCenter, BillingCenter, and ClaimCenter . This individual will serve as a key facilitator, coach, and delivery enabler—ensuring alignment, removing blockers, and driving consistent, high-quality outcomes across business and technical teams. This position will report to the Director, Enterprise Project Management.

Requirements

• 8+ years total IT / software delivery experience, with 4+ years as dedicated Scrum Master.
• Hands-on Guidewire implementation experience (PolicyCenter, BillingCenter, ClaimCenter or Digital).
• Certified ScrumMaster® (CSM), Professional Scrum Master (PSM), or equivalent.
• Demonstrated success coaching Agile teams in a P&C insurance environment (commercial trucking a plus).
• Expert knowledge of Azure Dev Ops (or Azure DevOps) and Confluence; able to configure boards, dashboards, and reports.
• Proven servant-leadership, conflict-resolution, and facilitation skills in cross-functional/matrix settings.
• Bachelor’s degree in computer science, Information Systems, Business, or related field.
• Excellent organizational skills and ability to function in a fast paced, highly visible, and changing environment
• Excellent verbal and written communication skills with the ability to clearly present ideas to a variety of technical and non-technical audiences
• Bachelor’s degree and/or equivalent work experience required.

Nice To Haves

• Experience with Guidewire Cloud Platform, GOSU development life-cycle, and DevSecOps pipelines.
• Exposure to SAFe, Kanban, and Lean Six Sigma practices.
• Working knowledge of commercial trucking insurance operations and regulatory landscape.

Responsibilities

• Agile Facilitation & Coaching Lead all core Scrum ceremonies: pre-planning, sprint planning, daily stand-ups, backlog grooming, reviews, and retrospectives.
• Cultivate a self-organizing, cross-functional team environment.
• Promote Agile/Lean principles across delivery teams and stakeholders.
• Delivery & Execution Monitor and report on sprint metrics (velocity, burndown, capacity) using Azure Dev Ops ; identify trends and opportunities for improvement.
• Proactively remove impediments and escalate risks as needed.
• Coordinate release planning and ensure delivery alignment across streams.
• Stakeholder & Dependency Management Serve as liaison between Product Owners, Guidewire developers, QA, data integrations, and external vendors.
• Participate in Scrum-of-Scrums to synchronize dependencies across Billing, Policy, and Claims workstreams.
• Backlog Quality & Governance Support Product Owners in story writing, acceptance-criteria definition, and prioritization to maximize ROI.
• Ensure Definition-of-Ready / Definition-of-Done compliance and maintain audit-ready documentation in SharePoint/Azure Dev Ops.
• Reporting & Transparency Produce sprint and release status reports, highlighting scope, schedule, cost, and risk indicators for leadership dashboards.
• Champion a data-driven culture of inspection and adaptation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level