Scrum Master (on-site)

Ziosk•Plano, TX

2d•Onsite

About The Position

Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience! Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line. Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry. Want a seat at our table? Want a seat at our table? Ziosk is looking for a highly experienced Scrum Master to join our Technology department. As a Scrum Master, you will serve as a leader, coach, and facilitator for our Agile teams, enabling them to self-organize, self-manage, and deliver high-quality products efficiently. You’ll work closely with product owners, development teams, and stakeholders to uphold Scrum principles, foster collaboration, and remove any impediments that may obstruct progress. The ideal candidate has a deep understanding of Agile methodologies, is adept at team dynamics, and is passionate about continuous improvement and fostering an Agile mindset.

Requirements

Education: Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)
Experience: Minimum 2-5 years as a Scrum Master in an Agile environment
Experience with software development teams and Agile methodologies (Scrum, Kanban, SAFe, etc.)
Certifications: Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), or similar Agile certifications are preferred.
Skills and Competencies: Strong understanding of Scrum, Agile frameworks, and Lean principles
Excellent facilitation, communication, and interpersonal skills
Ability to manage team dynamics and mediate conflicts effectively
Proficiency with Agile project management tools (e.g., JIRA, Confluence, Trello)
Strong organizational and time-management skills
Problem-solving attitude and continuous improvement mindset

Responsibilities

Facilitate Scrum Events: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring they are productive and time-boxed.
Support Product Owner: Collaborate with the Product Owner to manage the product backlog, ensure clear communication of product goals, and prioritize user stories based on business value.
Remove Impediments: Identify and resolve roadblocks to optimize team productivity and maintain steady workflow.
Foster Team Collaboration: Promote a collaborative team environment and facilitate communication among team members and stakeholders.
Coach Agile Practices: Educate and coach team members and stakeholders on Agile principles, Scrum processes, and best practices.
Drive Continuous Improvement: Encourage and facilitate process improvements to optimize the team's effectiveness and agility.
Metrics and Reporting: Track and report on team progress using relevant metrics (e.g., velocity, burndown charts) to drive transparency and continuous improvement.
Promote Agile Mindset: Advocate for an Agile mindset and Scrum practices across the organization, helping to build a culture of adaptability and innovation.
Facilitate Cross-Team Collaboration: Work with other Scrum Masters and teams to align on project goals and remove dependencies.