Scrum Master (Contract)

Rightpoint•Boston, MA

21h

About The Position

Rightpoint, a Genpact (NYSE: G) company, is where human experience and advanced technology solutions converge to create transformative business outcomes. As a digital experience agency and technology powerhouse, we specialize in translating user insights into scalable, platform-driven solutions. In partnership with leading technology providers, we help organizations accelerate growth through platform innovation and experience-led transformation. At Rightpoint, we build experiences that make the world work better. We have been at the forefront of driving change through experience for over 15 years. We have the insight and expertise to see the big picture, and the talent and technology to deliver exceptional outcomes. Our Commitment to You No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to do phenomenal work. That's what makes us Rightpoint! A Scrum Master at Rightpoint has well developed scrum management, project management, client partnering and leadership skills and has a proven track record managing multi-disciplinary teams delivering projects on time, on budget and to the client’s satisfaction. As a Scrum Master you will be working with teams to facilitate planning and execution of client projects through the full project lifecycle.

Requirements

Multiple years of Scrum Master and/or agile coaching experience
Experience in the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices, and theory
Strong understanding of software development lifecycle (plan, design, development, testing, and deployment) and have worked with both business and technology teams
Experience working with Optimizely
A background in content management systems, ecommerce, or other digital technologies
Has provided agile training to clients and stakeholders
Ability to effectively negotiate and diplomatically manage conflict

Nice To Haves

Consulting experience with an eCommerce focus is a major plus
Certified Scrum Master (CSM) a plus

Responsibilities

Facilitates Scrum ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives
Coaches associates on Agile principles to promote self-organization and continuous improvement
Removes impediments and shields the team from distractions to maintain focus on sprint goals
Tracks Agile metrics such as velocity, cycle time, and throughput to identify improvement opportunities
Collaborates with Product Owners to maintain a prioritized backlog aligned with customer value
Coordinates delivery milestones across teams and vendors to manage dependencies
Promotes transparency through regular reporting of progress, risks, and blockers
Supports quarterly planning and alignment to business OKRs
Advocates for Agile maturity and facilitates change to optimize workflows
Partners with stakeholders across IT and business to integrate feedback into delivery cycles
Guides estimation and planning efforts to produce reliable forecasts
Champions a culture of feedback and adaptation through retrospectives
Supports scaled Agile practices and organizational transformation efforts
Encourages a product mindset focused on measurable impact and experimentation
Demonstrates unwavering commitment to service and dependable delivery standards
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.