Scrum Master/Team Coach III

GCI Communication Corp•Anchorage, AK

About The Position

GCI's Scrum Master/Team Coach III will coordinate the work of an Agile development team and oversee the software development lifecycle. Plan and facilitate scrum activities, including sprint planning, daily stand up, demos, board reviews, and retrospectives. Collaborate with clients or end users to understand business requirements. Act as a liaison between development teams and product management, ensuring that appropriate project process is made. Identify and resolve impediments that slow development or prevent the team from meeting established goals or milestones. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: The Scrum Master will be a servant leader and team coach dedicated to one or more Agile Teams. This position’s mission includes but is not limited to: Help educate the team to ensure LEAN-Agile process is being followed. Remove impediments and roadblocks that inhibit production and flow. Foster high performing team dynamics. Dedicated to relentless improvement. Assist the team(s) to self-organize and self-manage to achieve maximum results. Assure all dependencies and integration is properly communicated and coordinated between teams on an enterprise level. Coordinate and Facilitate Schedule and facilitate scrum events: including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. Conduct daily standup, end-of-sprint planning, backlog refinement, retrospectives, Inspect & Adapt sessions, and all other activities to help the team achieve value, be customer centric, and practice agility. Assist in managing the daily triage processes for any defects and operational tickets that are filtered into the team. Work with the Service Line Owner / Product Owner to remove impediments for the team. Identify and manage dependencies, risks, critical bottlenecks / blockers to forward progress and radiate the information appropriately. Communicate and Collaborate Collaborate on aligning priorities, backlog refinement, and defining acceptance criteria with Service Line Owner / Product Owner. Communicate with other scum masters in the organization to ensure consistency of delivery. Establish and communicate team level metrics in alignment with the Agile Release Train. Plan and problem solve with product management and delivery teams. Ensure the proper use of collaborative processes and remove impediments for the scrum team. Guide and Coach the Scrum Team How to use Lean-Agile practices and principles to deliver high quality products and services to our customers. Self-organization, cross-functional skillset, domain knowledge.

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Minimum of six (6) years of experience in a Scrum Master, Project Management, Product Management, or Product Engineering role, with knowledge of scaled agile frameworks, or relevant field.
Bachelor’s degree in IT, Management, Business, Telecommunications, or a related field.
Certification in an agile or scrum master practice is required within six months of accepting this position.
Ability to work independently while performing complex and diverse duties under deadlines and operating constraints.
Ability to perform development and implementation of projects, programs, and procedures of general organizational impact.
Must have the experience to provide functional/technical guidance to lower-level staff while fostering teamwork within area of responsibility.
Performs work under minimal supervision.
Handles complex issues and problems and refers only the most complex issues to higher-level staff.
Possesses comprehensive knowledge of subject matter.
Provides leadership, coaching, and/or mentoring to a subordinate group.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Nice To Haves

Certifications: Scaled Agile Certified Scrum Master (Basic and/or Advanced), Certified Scum Master (CSM), Agile Scrum Master (ASM), Professional Scrum Product Owner (PSPO), Project Management Professional (PMP), Agile Certified Professional (ACP), IC Agile, LEAN Six Sigma, ITIL Certification (V3 or 4), Foundation, Practitioner, Intermediate, Expert, Managing Professional, Strategic Leader, or Master.
Telecommunications experience.
Other relevant telecom industry or job specific certifications.

Responsibilities

Help educate the team to ensure LEAN-Agile process is being followed.
Remove impediments and roadblocks that inhibit production and flow.
Foster high performing team dynamics.
Dedicated to relentless improvement.
Assist the team(s) to self-organize and self-manage to achieve maximum results.
Assure all dependencies and integration is properly communicated and coordinated between teams on an enterprise level.
Schedule and facilitate scrum events: including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
Conduct daily standup, end-of-sprint planning, backlog refinement, retrospectives, Inspect & Adapt sessions, and all other activities to help the team achieve value, be customer centric, and practice agility.
Assist in managing the daily triage processes for any defects and operational tickets that are filtered into the team.
Work with the Service Line Owner / Product Owner to remove impediments for the team.
Identify and manage dependencies, risks, critical bottlenecks / blockers to forward progress and radiate the information appropriately.
Collaborate on aligning priorities, backlog refinement, and defining acceptance criteria with Service Line Owner / Product Owner.
Communicate with other scum masters in the organization to ensure consistency of delivery.
Establish and communicate team level metrics in alignment with the Agile Release Train.
Plan and problem solve with product management and delivery teams.
Ensure the proper use of collaborative processes and remove impediments for the scrum team.
How to use Lean-Agile practices and principles to deliver high quality products and services to our customers.
Self-organization, cross-functional skillset, domain knowledge.