Scrum Master – Salesforce Program

SCP Health • Lafayette, LA

9h

About The Position

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. Role Mission Facilitate the Agile Scrum process for Salesforce initiatives, ensuring smooth delivery of features and continuous improvement. Act as a servant leader for the team, removing impediments, fostering collaboration, and driving adherence to Agile principles. This position is critical to SCP’s Salesforce transformation, ensuring iterative delivery, stakeholder alignment, and operational excellence across multiple workstreams. #LI-PM1

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a Scrum Master in Salesforce or similar enterprise platforms.
• Strong understanding of Agile frameworks (Scrum, SAFe) and tools (JIRA).
• Excellent facilitation, communication, and conflict-resolution skills.
• Ability to manage multiple stakeholders and maintain focus on delivery.
• Exceptional interpersonal communication and leadership skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with Salesforce ecosystem and integrations (Marketing Cloud, MuleSoft, Workday, etc.) is a plus.

Nice To Haves

• Certified Scrum Master (CSM) or equivalent Agile certification.
• Experience in healthcare or large-scale enterprise transformation projects.
• Healthcare and Salesforce Health Cloud experience is a strong plus.
• Knowledge of DevOps practices and CI/CD pipelines.

Responsibilities

• Lead all Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Ensure sprint goals are clear and achievable; monitor progress and maintain transparency through burn-down charts and dashboards.
• Partner with Product Owner to refine and prioritize the product backlog.
• Ensure stories meet “Definition of Ready” and acceptance criteria before sprint planning.
• Serve as the primary liaison between the development team, Product Owner, and business stakeholders.
• Facilitate communication to align sprint deliverables with business priorities.
• Identify and address blockers impacting sprint progress.
• Coordinate with cross-functional teams (Solution Architects, QA, DevOps) to manage dependencies.
• Coach the team on Agile principles and best practices.
• Drive retrospectives to identify actionable improvements for future sprints.

Benefits

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level