Screw Worm OPS Supervisor

Dynamic Aviation•Bridgewater, VA

61d

About The Position

The Screw Worm OPS Supervisor reports to the Civil Operations Program Manager and is responsible for the oversight and direction of all operations associated with the Screw Worm Sterile Insect Technique (SIT) contract. This includes developing and maintaining excellent customer relations; managing all associated permanent and temporary company resources and personnel; effectively executing contract activities to meet or exceed customer requirements; ensuring aircraft, equipment, and personnel comply with all applicable laws, standards, and policies; and ensuring key performance indicators (KPIs) are met and improvement initiatives are pursued and achieved.

Requirements

Have experience managing high-pressure, dynamic operations while providing excellent customer service
Work smoothly within a multi-faceted team and with a diverse set of customers
Be able to build and develop positive professional relationships with customers and stakeholders
Demonstrate excellent written and verbal communication skills in English
Demonstrate ability to work in and foster a positive team environment
Have experience in logistical deployments of personnel and equipment
Be able to learn and effectively use various computer programs for time/record keeping and travel/expense reporting
Demonstrated performance in managing a small aircraft fleet and effectively leading pilots and mechanics.
Demonstrated experience managing budgets and properly reading and interpreting financial reports.

Nice To Haves

Be fluent in Spanish.
Be available to the operation 24/7 as needed.
Have prior experience crossing cultural boundaries and foreign language.
Have a valid FAA A&P license and/or a valid FAA Commercial / Instrument / Multi-Engine license; and
Have experience with Chrome River, Dayforce, and Pentagon ERP systems

Responsibilities

Establish and maintain excellent communications with customers, including scheduling and conducting meetings, and clearly communicating to them operational processes, capabilities, and constraints.
Establish and maintain exceptional customer relationship, including scheduling and conducting regular review meetings; accurately discerning customer needs and expectations; and promptly addressing and resolving customers concerns or issues, elevating to senior leadership team as required.
Collaborate with organizational leaders to set department strategic goals, develop action plans, monitor progress, and adjust plans as needed to achieve set goals.
Lead and direct assigned personnel in a way that fosters a collaborative and productive environment by garnering input; conducting informal and formal performance reviews and feedback; and identifying and facilitating or scheduling required training or professional development opportunities.
Ensure all documentation associated with and necessary for contract relationships is completed and filed in a timely and correct manner.
Track assigned performance metrics and KPIs to analyze data, identify root causes and trends, and recommend improvements.
Support Accounting Department by effectively managing customer charges, invoices, payments, disputes, and calling in to accounting meetings to review financial performance and provide feedback as required.
Analyze current operational processes to identify and implement improvement initiatives and monitor for and adjust as required
Effectively manage assigned resources to ensure customer needs are met while simultaneously ensuring all operations: comply with relevant laws, regulations, and safety standards; minimize operational costs; and meet financial goals
Coordinate and collaborate with HR in hiring, scheduling, correcting, and terminating crews/personnel to ensure staffing unfailingly meets customer needs and supports project activity
Accurately perform administrative tasks associated with payroll, timekeeping, travel, etc.
Anticipate and identify potential hazards and risks and develop appropriate mitigation strategies, policies, and procedures.
Address and resolve any conflicts internal to the team or with support agencies, and (as needed) mediate disputes, provide support, and implement strategies to prevent or mitigate future conflicts.
Communicate with customer and conduct research to understand customer trends and needs, identify business growth opportunities, and recommend actions to senior leaders based on findings.
Prepare/develop and provide/distribute deliverables as assigned or appropriate (i.e. checklists, meeting minutes, and reports)
Pilot the King Air 65A-90 as a single pilot Captain in a safe and professional manner
Be familiar with destination, alternate airports, actual and forecasted meteorological conditions, fuel and oil requirements, and customer needs
Ensure completion of pre- and post-flight inspections of the aircraft before and after each mission
Fly accurately in relation to mission criteria.
As the supervisor and/or standards bearer, you are expected to maintain the highest level of pilot proficiency and professional conduct. Your personal standard of excellence sets the benchmark for all flight and maintenance operations within the company. It is your responsibility to ensure that every company pilot and member of the maintenance team adheres to the same rigorous standards of skill, safety, and professionalism. By doing so, you uphold the integrity of our operations and foster a culture of accountability, continuous improvement, and operational excellence.
Complete daily, weekly or monthly, digital reports in an accurate manner.
Other duties as assigned