Screening & Applications Specialist - Sandy Springs, GA

Cortland•Sandy Springs, GA

5h•Onsite

About The Position

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. As a Screening and Application Specialist, you work to help establish consistency in the leasing process from start to finish while providing exceptional service for applicants and associates. You act as the main point of contact for our applicants from the time they submit their application until move-in. Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Requirements

Strong 2+ years of experience in a role that requires organization, scheduling, and working collaboratively with others
Bachelor’s degree or relevant business degree
Knowledge of application and lease procedures as well as rental criteria, applicant consent to investigations, applicant processing standards, and company privacy policies
Stellar written and verbal communication skills plus cultural adeptness, maintaining comfort influencing leaders and effectively tailoring communications across all levels of our organization
Proactive, service-centered, and team-building attitude
Exceptional time management, administrative, and organizational skills with an ability to thrive in a rapid-paced and quickly changing environment
Strong work ethic and respect for sensitive, confidential information
Flexibility to work weekends and/or extended hours as needed

Nice To Haves

Experience working in the multifamily, real estate, or a customer-focused industry preferred
Bilingual is a plus

Responsibilities

Oversee and administrate all prospective applications
Serve as the main contact during the application and approval process
Generate accurate leases and execute before move-in date
Work with a variety of applicants to prepare lease documents for signature and approval
Follow established processes and guidelines in daily activities to do what is right for the applicant, community, and investor
Collect, review, and verify all supporting documentation needed for approval for all lease signers, including proof of income, rental history, photo ID, employment history, and further investigation of credit/criminal as needed
Ensure proper documentation is loaded into OneSite
Drive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreements
Send any adverse action letters to denied applications
Engage with communities to provide daily reports
Maintain reporting for Lease Specialist flow
Close-out Final Account Statements
Input and maintain lease data
Maintain funnel and CRM for tracking important dates and tasks