SCRA Specialist II

M&T Bank•Getzville, NY

6d•$21 - $34

About The Position

This position is responsible for determining borrower eligibility for SCRA and monitoring accounts throughout the period of eligibility to ensure compliance.

Requirements

A combined 3 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience.
Working knowledge of word processing, spreadsheet and email software.
Strong written and verbal communication skills.
Detail oriented.
Motivated, team player with a positive and friendly attitude.
Strong work ethic and ability to work independently.

Nice To Haves

Bachelor’s degree.
Knowledge of M&T Bank systems.

Responsibilities

Determine eligibility; evaluate SCRA requests against federal guidelines to determine approval/disapproval of eligibility for SCRA.
Determine, compute and reverse any erroneous fees that were assessed during the SCRA period.
Maintain status list and perform statistical reporting to management.
Complete rate, amortizing, and billing adjustments on all eligible accounts at both initiation and release from SCRA protection.
Conduct quarterly analysis and investigate SCRA Investor mortgages to confirm compliance with investor regulations.
Hold weekly committees with various departments and management on any issues, foreclosures and loan level issues.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.