Scoop Shop Team Member - Burlington, VT

The Magnum Ice Cream Company•Burlington, VT

4d•Onsite

About The Position

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly owned autonomous subsidiary of Unilever with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerry's social mission and ensuring the essential integrity of the brand. Central to the mission of Ben & Jerry's is the belief that all three parts of its mission must thrive equally. This translates into a high-paced growth environment without compromising our grassroots and activist spirit. That is how we remain a true purpose-led organization with a connected 3-part mission. OBJECTIVES: To assist the Manager in the daily operations of the scoop shop. To work as a member of the scoop line team performing a variety of duties including scooping ice cream, handling cash, cleaning and maintaining excellent customer service. To support and perform all job duties as directed by the Manager.

Requirements

Strong mathematics skills, comfortable handling money and counting back change.
Excellent communication (both verbal and written) and interpersonal skills.
Ability to work independently. A self-starter.
Ability to handle a wide variety of tasks at one time while serving customers.
Highly organized, energetic, team oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service.
Physical aspects of the job include; oversize merchandise handling, bulk containers of ice cream weighing up to 17 pounds, supply orders, general cleaning and maintenance, and standing for up to 8 hours per day.
Store is open 7 days per week, morning and evening hours; individual must be willing to work nights, weekends, extended hours and holidays.

Responsibilities

Ensure that all of our products are served to the customers, as outlined in the Team Member’s Training Handbook.
Learn all operating systems, products, flavors, and standards outlined in the Team Member’s Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions.
Provide assistance in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties, and baked goods
Ensure customer satisfaction with friendly, timely service and proper product handling.
Support Manager in meeting sales goals by following upselling strategies, sampling flavors to customers, and working efficiently to keep the line moving.
Ensure that all opening and closing procedures are followed and executed in a timely manner.
Ensure proper product portioning through daily scoop practice, tracking all lost product, and recording all product used on the daily ice cream inventory form.
Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and cash transactions.
Participate in store planning meetings with the Manager, Assistant Managers and Shift Managers and attend other meetings and activities as needed.
Scoop all menu items, upsell customers, be knowledgeable of all ice cream flavor ingredients, ensure accurate cash handling and register procedures, while providing excellent customer service.
Provide all co-workers with any and all needed ice cream bulks, restocking of all paper products, toppings, spoons, and in general be ready to provide assistance with what ever needs to be done.
Make all needed fresh baked waffle cones to the scoop lines. Accurate portion control and speed are essential in the position.
This position involves the cleaning of the customer area, outdoor café area and other designated areas to include sweeping floors, washing table tops, emptying the garbage, cleaning bathrooms, folding tee shirts, wiping counter tops and providing any assistance to the guests like finding a table for them or carrying cones to their table.
This position provides assistance to our guests by providing them with menu item or flavor ingredient answers, or trivia questions.