SCITLS User Support Services Manager

General Dynamics • Offutt Air Force Base, NE

135d • $119,000 - $161,000

About The Position

Seize your opportunity to make a personal impact as an User Support Services Manager supporting USSTRATCOM. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As an User Support Services Manager supporting USSTRATCOM in Offutt AFB, you will help ensure today is safe and tomorrow is smarter. USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

Requirements

• Bachelor of Arts/Bachelor of Science required.
• 5+ years of related experience.
• Must be willing to obtain Top Secret with SCI eligibility.
• Required Certifications: Security+ or CCNP or GSEC & Ability to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 months.

Nice To Haves

• ITIL 4 Managing Professional.
• HDI Support Center Manager (HDI-SCM).
• HDI Desktop Support Manager (HDI-SDM).
• CompTIA Network +.
• A+.
• Security +.
• Certified Customer Service Manager (CCSM).

Responsibilities

• Performs day-to-day activities required to manage and lead the support of incident management related to IT failures.
• Acts as the Relationship Manager and advocate on behalf of USSTRATCOM users.
• Addresses escalations and coordinates with Business Relationship Manager and VMO.
• Oversees the troubleshooting of complex issues and provides incident resolution for all related incidents requiring escalated support or subject matter expertise.
• Uses enterprise operation platforms (ServiceNow), operational dashboards, and other collaborative tools to report on and manage tickets and performance.
• Trains end users on the proper use of hardware and software.
• May train large groups of end users.

Benefits

• Full-flex work week to own your priorities at work and at home.
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree