Scientist II – Field Triage (R&D)

QuidelOrtho • Rochester, NY

15d • $70,000 - $80,000 • Onsite

About The Position

At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Scientist II. This individual will conduct and manage technically challenging investigations to address on-market product quality issues and recommend solutions. Collaborating cross-functionally across QuidelOrtho, and with customers, they will use data analytics to drive scoping of investigations and decision making. They will use technical knowledge of biochemistry, physics, and process (chemical) engineering, along with scientific principles of how assays work, to design, conduct and document experiments to systematically identify failure mode/s and establish root cause/s. This position is located in Rochester, NY.

Requirements

• Minimum of 3 progressive years of experience with a Bachelor’s degree in a scientific or engineering discipline. Biochemistry, Chemistry, Biology, Biotechnology or Biomedical science preferred and/or equivalent combination of education and experience.
• Ability to triage product issues and perform root cause investigations required.
• Experience with clinical chemistry and/or immunohematology systems preferred.
• Systems thinking acuity and a keen interest in diving deep into complex product issues and learning different technologies required.
• Experience in application of design of experiments to an industry setting required.
• Demonstrated ability in technical analysis and evaluation of data required.
• Ability to have a customer-oriented mindset to better anticipate needs, resolve issues more quickly and ultimately create a better user experience required.
• Ability to work well in a team environment required.
• Excellent organizational skills required.
• Excellent communication, influencing and conflict resolution skills required.
• Experience with technical writing and English fluency required.
• Ability to adapt quickly to obstacles and changing demands required.
• This position is not currently eligible for visa sponsorship.

Nice To Haves

• Six Sigma and/or Kepner-Tregoe background preferred.
• Background in applied statistics preferred.
• Experience with MATLAB and/or other programming/scripting languages preferred.

Responsibilities

• Assess failure modes of potential quality issues related to reagents, samples, testing protocol, consumables and analyzer systems reported by customers and internal stakeholders.
• Perform investigation into the product issue/s to understand nature of the problem.
• Work with cross-functional representatives in quality, customer support, lifecycle management team, operations and our development partners, to define the problem and deviation from intended performance.
• Perform investigation into the product issue/s to understand nature of the problem.
• Work with cross-functional representatives in quality, customer support, lifecycle management team, operations and our development partners, to define the problem and deviation from intended performance.
• Collect and analyze data from instruments and databases.
• Use knowledge of data analytics and statistics to discern significant trends to assess contribution of potential root causes.
• Design and conduct experiments to determine root cause either as sole investigator for small-scale and/or large investigations, or as part of a team to support large-scale investigations.
• Propose corrective actions for implementation to fix product issues.
• Document and maintain investigation records and findings.
• Communicate investigative findings to the Customer Service Organization in a way that enables broad dissemination and actionable use of technical knowledge.
• Complete Quality System records in conjunction with product investigations.
• Operate equipment in a biohazard lab environment.
• Communicate with an international community of technical support staff.
• Seek technical information and engender collaboration from development partners, inside/outside Ortho and outside the US.
• Learn the operating principles of complex electro/mechanical/software systems and scientific principles of how assay work.
• Occasional travel.
• Performs other work-related duties as assigned.

Benefits

• QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays.
• All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level