Scientist II, Field Applications Support

Pacific Biosciences Of California • Albany, NY

388d • $93,400 - $140,000

About The Position

The Scientist II, Field Applications Support role at PacBio involves providing technical support and application assistance for customers using advanced sequencing technologies. The position focuses on customer engagement, training, and collaboration with internal teams to ensure successful implementation and utilization of PacBio's sequencing solutions. The role requires strong communication skills and the ability to work in a fast-paced environment, supporting both pre-sales and post-sales activities.

Requirements

• PhD with 0-2 years related experience, or a Master's with 3-5 years, or a Bachelor's with 5-7 years of related experience.
• Degree in Molecular Biology, Genetics, Biochemistry, or equivalent experience.
• Experience in operating next-generation DNA sequencing instruments and assays.
• Knowledge of DNA sequence analysis tools and workflows such as sequence alignment and genome visualization.
• Excellent interpersonal, verbal, and written communication skills.
• Experience in conducting scientific presentations to internal and external audiences.
• Familiarity with the scientific publication process and experimental design requirements.
• Excellent troubleshooting abilities and documentation skills.
• Ability to work independently and collaboratively with field team members.
• Willingness to travel up to 75% of the time.

Nice To Haves

• 2+ years of experience in field applications and pre-/post-sales customer support.
• Experience in installation, training, validation, and implementation of next-generation DNA sequencing instruments.

Responsibilities

• Assist customers in designing and conducting experiments to effectively utilize PacBio products in their laboratory.
• Work with Technical Support team to provide timely technical and application assistance in response to customer inquiries.
• Collaborate with Account Managers to identify business opportunities and understand customer research needs.
• Assist Sales team in conducting scientific presentations for pre- and post-sales activities.
• Work with Market Development team to define/develop models for competitive positioning of PacBio technologies.
• Develop and maintain positive relationships with customers and key opinion leaders in assigned territory.
• Problem-solve and overcome technical challenges in the field.
• Assess customer's experimental needs and implement training and analytical approaches to ensure customer success.
• Assist in the development of technical documentation and training presentations.
• Provide scientific and applications feedback to R&D, Product Marketing, and Sales teams.

Benefits

• Competitive salary range of $93,400.00 - $140,000.00 per year.
• Opportunities for professional development and training.
• Flexible working arrangements.
• Health insurance and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree