Scientist - Field Applications - (Northeast)

Danaher • Providence, RI

377d • $90,000 - $100,000 • Remote

About The Position

The Scientist - Field Applications position at Integrated DNA Technologies (IDT) focuses on enabling customer success and satisfaction through dedicated onsite and remote assistance related to library preparation inquiries. This role involves conducting training, providing customer education, and troubleshooting technical issues, primarily within North America, specifically the Northwestern region of the United States and Western Canada.

Requirements

• Bachelor's degree in Molecular Biology, Genetics, Biochemistry, or a related field
• At least 3 years of experience in the Life Science industry or academic research environment with hands-on experience with and theoretical knowledge of NGS library preparations and sequencing
• At least 3 years of experience troubleshooting technical issues and resolving highly technical inquiries and support requests from customers or members of the scientific community
• Ability to travel (up to 50-75%) within territory, with occasional international travel
• Candidate must live close to a major travel hub preferred

Nice To Haves

• Prefer candidate to live in NJ, NY, MA, CT, PA or RI
• Master's degree or PhD in Molecular Biology, Genetics, Biochemistry, or a related field
• Previous experience in a customer support or another customer facing role with demonstrated internal and external relationship-management skills in the genomics industry
• Experience working with CRM systems, Salesforce preferred

Responsibilities

• Coordinate and conduct NGS library preparation trainings of the Archer product lines at customer sites
• Provide remote customer education on library preparation and data analysis topics via video calls
• Investigate and answer post-sales customer inquiries and cases via email and phone calls
• Discuss and resolve challenging cases collaboratively with other members of the customer success team
• Assist the Sales team in pre-sales conversations when technical expertise is required

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• Bonus/incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree