Scientific Support Specialist

JCS Solutions LLC • Bethesda, MD

8d

About The Position

JCS Solutions LLC (JCS) is seeking a Scientific Support Specialist to support our federal client. The Scientific Support Specialist provides technical assistance to researchers and staff by maintaining and troubleshooting desktop systems across Windows, macOS, and Linux environments. This role ensures reliable access to scientific applications, secure data handling, and smooth integration of computing resources to support NICHD's research mission. If you are interested in a challenge and a great working environment, apply today! What’s in it for you: Join a premier technology firm specializing in innovative solutions. Be part of a collaborative, inclusive, and innovative work culture. Enjoy tremendous growth potential in a high-performing team environment. A robust benefits package: Health, dental, and vision insurance Life insurance Short-and-long term disability Paid time off (PTO) 401k retirement plan with employer match Annual Professional Development Reimbursement Program And more!

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• 5+ years of experience supporting scientific computing environments
• Strong knowledge of Windows, macOS, and Linux troubleshooting
• Proficiency in Linux/Unix administration and scripting (Bash, Python)
• Familiarity with scientific software installation and configuration
• Understanding of NIH security and compliance requirements
• Excellent problem-solving and communication skills

Nice To Haves

• Relevant industry certifications like: MCSA, A+, ITIL Foundation, ACSP, ACIT, Linux+, Security+, etc
• Familiarity with remote management tools like SCCM and Jamf
• Basic scripting knowledge (PowerShell, Bash, etc.)
• Strong documentation and training capabilities

Responsibilities

• Provide Tier 2/Tier 3 support for scientific computing environments, including Windows, Mac, and Linux desktop environments
• Troubleshoot hardware, operating system, and application issues in a research environment
• Support installation and updates of scientific software packages (e.g., R, Python, MATLAB)
• Assist with secure data transfers and ensure compliance with NIH security standards
• Provide user training and documentation for common scientific computing tasks
• Collaborate with IT teams to escalate complex issues and maintain system integrity

Benefits

• Health, dental, and vision insurance
• Life insurance
• Short-and-long term disability
• Paid time off (PTO)
• 401k retirement plan with employer match
• Annual Professional Development Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees