School Programs Assistant

Sfmoma•San Francisco, CA

2d•Hybrid

About The Position

The San Francisco Museum of Modern Art (SFMOMA) is a prominent museum of modern and contemporary art in the United States, serving as a cultural hub for the Bay Area. SFMOMA values inclusivity, passion, bravery, and empathy, aiming to foster an environment of joy, belonging, and purpose where diversity is celebrated. The School Programs Assistant, a full-time role (35 hours/week) requiring at least three days working onsite per week with occasional evenings and weekends, is a member of the Education Department. This department focuses on pedagogical and public programming and resources for youth and adults, building relationships with Bay Area K-12 schools (especially San Francisco Unified School District) and other educational and community organizations. The department's approach emphasizes inquiry, collaboration, dialogue, debate, diverse opinions, evidentiary reasoning, and multi-modal experiences, with a core foundation of continuous learning. Under the supervision of the Manager of School Programs, the Assistant is responsible for scheduling and data management of K-12 and Higher Education visits and programs, ensuring their effective and smooth delivery. This includes assembling and distributing resources for K-12 school programs and supporting logistical aspects of school visits. The Assistant serves as the primary contact for inquiries regarding K-12 School and Higher Education visit scheduling. Success in this role involves supporting the Education department's goals to offer meaningful, creative, inquiry-based, multi-modal, shared experiences centered on contemporary art, encourage exploration and creative problem-solving, and build relationships to engage diverse, multi-generational audiences in the Bay Area. Key milestones for the first year include establishing an understanding of programs and processes, contributing to projects, developing relationships within 30 days; demonstrating understanding of museum processes and taking on increased project-management responsibility within 90 days; and demonstrating increasing acumen with program coordination and project management, working independently, proactively problem-solving, refining workflows, and deepening professional relationships within one year.

Requirements

Bachelor's degree (B.A.) or equivalent combination of education and experience in office settings.
Two (2) years of proven administrative experience, preferably in a museum or related non-profit/educational or client service organization.
A joy and passion for student learning.
Excellent public speaking skills.
Excellent crowd management skills.
Excellent collaboration skills.
Patience and flexibility while working in a dynamic public environment.
Excellent IT skills, including Microsoft Office Suite and proficiency with project management, and CRM and/or constituent database programs (e.g. Artifax, Asana, and Tessitura).
Demonstrated organizational skills and a keen attention to detail, with the ability to organize work, set priorities, and meet critical deadlines.
Exceptional verbal and written communication skills to address a wide variety of audiences.
Exhibits an awareness and sensitivity to cultural and other differences when working with partner organizations, staff, program participants, artists, other stakeholders, and the general public.
Must be able to visually inspect work.
Ability to work with a computer and headset/phone for extended periods.
Light lifting of furniture and resources, and ability to move around a space.
Ability to travel locally.
Ability to register for a Lyft for Business account with SFMOMA.
Availability to work evenings and weekends, as needed.

Nice To Haves

Experience in direct-service teaching youth preferred.
Access to a car preferred.

Responsibilities

Field high volume of requests for K-12 school group and Higher Education visits, responding to inquiries in a timely manner and providing accurate information to educators about SFMOMA’s K-12 school group and Higher Education offerings.
Ensure that teachers understand the full range of programs offered and that they feel welcome and accommodated at the museum.
Check and respond to School Tour and Higher Education e-mail inboxes for visit requests, general information, and confirmations, and follow up accordingly.
Schedule K-12 school visits and programs, as well as Higher Education visits offered by the Education Department.
Process bookings, ticketing, and send group confirmations and visit instructions.
Create, update, and maintain accurate constituent information within and between Tessitura (CRM) and Artifax (Venue Management), including biographical and relationship information and reporting.
Maintain an accurate, detailed database on all active K-2 museum educators and school guides, including contact information, tour schedules, and activity reports.
Reconcile end of year K-12 School and Higher Education visit attendance in Tessitura.
Track and report on K-12 and Higher Education tour/program attendance, demographics, and statistics.
Work with the Manager of School Programs, Operations, Security, Exhibitions, A/V, and Visitor Experience to ensure the daily operations of on-site school programs run smoothly, including logistical support (space bookings, room setup, security requests, etc.) for K-12 school and Higher Education visits, entrance and check-in of groups, and communication of daily school visits schedule to other museum departments, particularly Security, Operations, and Visitor Experience.
Work directly with Visitor Experience staff to provide information and check-in packets for self-guided groups.
Welcome and check-in scheduled K-12 school visits, summer school/youth group tours, and Higher Education groups and serve as liaison with teachers, instructors and group leaders to ensure all scheduling and logistical details regarding visits are handled efficiently.
Work with the Creative Services team to ensure accurate and timely communications about K-12 school and Higher Education visits and that applications for these programs are available via sfmoma.org, print pieces, and newsletters.
Conduct K-12 school tours, as needed.
Inventory and maintain materials, supplies, and resources for use on school programs.
Coordinate assembly and delivery of art kits to SFUSD classrooms.
Contribute to the evaluation and assessment of K-12 school and Higher Education programs and events.
Contribute to, support, and participate in Departmental and cross-Division events and programs, including some evenings and weekends.
Demonstrate a deep commitment to inclusion, diversity, equity, and access, both within and with the communities of diverse cultures, backgrounds, and gender identities served.
Participate in and contribute to departmental, divisional, and organizational meetings, committees, and working groups.
Perform other tasks and duties as may reasonably be requested.