School Operations Manager, Oklahoma City, OK

Teach For America • Oklahoma City, OK

1d • Onsite

About The Position

As the School Operations Manager (SOM), you will play a critical role in making summer training a “mountaintop” moment by managing the day-to-day school site operations where corps members are completing their Practicum portion of Pre-Service. Additionally, you’ll contribute to creating, managing, and upholding systems that allow for seamless operations within your regional community and equip corps members with the information and resources they need to navigate their experience. School Operations Managers are responsible for working in partnerships with local school staff and ensuring smooth logistics at learning sites. During the Spring, you will complete virtual training (both synchronous and asynchronous) to prepare for the role, which will begin at the start of the wave of Pre-Service for your respective region. You’ll be managed by the Pre-Service Lead in the region you work with and co-trained and supported by your region’s MD, Operations.

Requirements

• At least 2 years of college experience
• One or more years of teaching or professional experience in operations
• Proactive Learning and Adaptation: Demonstrated ability to quickly grasp and implement training for on-the-ground operations, adapting to new challenges and systems with agility
• Effective Communication and Relationship Building: Strong oral and written communication skills, with a focus on building relationships and enhancing the Practicum experience for staff and CMs
• Strategic Organizational and Time Management: Exceptional organizational skills, proficient in managing school site logistics and operational tasks in a fast-paced environment
• Customer Service and Support Orientation: Proven track record of providing excellent customer service, addressing the needs of CMs and colleagues with empathy and resourcefulness
• Operational and Technical Proficiency: Comfortable managing operational needs and leveraging technology to ensure the smooth functioning of the school site and its systems
• Innovative Problem-Solving and Initiative: Ability to creatively and proactively solve complex problems, especially in managing school site operations and addressing unforeseen challenges
• Collaborative Teamwork and Inclusivity: Experience in fostering a collaborative and inclusive environment, working effectively with diverse teams to support regional and cohort needs
• Data-Driven and Analytical Approach: Skillful in using data and analytics to inform operational decisions and strategies, ensuring an efficient and effective learning environment

Nice To Haves

• Previous experience working with Teach For America and/or Pre-Service is strongly preferred

Responsibilities

• Spring Training Internalize and develop a deep understanding of the systems you’ll execute in the summer Starting the week of April 20th, complete the required synchronous live calls on weekday evenings and asynchronous training for your role Engage in 1:1 check-ins and role-specific meetings Begin performing regional functions and execute to-dos in all digital platforms Proactively build relationships with other staff members to understand and shape the summer experience
• Corps Member Training and Practicum Own on-the-ground school site logistics on behalf of TFA, inclusive of liaising with the school site’s operational staff, owning physical set up and take down at the school site, maintaining visitor systems, maintaining temporary “TFA Headquarters” office, managing printing/printer access and teaching materials, and contributing to operations for school site initiatives (meal delivery, bus loading, etc.) Assist with rostering and student lists at the school site as needed Support attendance tracking for supported CMs by collecting and submitting in-person attendance and supporting resolving CM attendance issues, in partnership with the Operations Specialist Contribute to CM communications through in-person moments of Pre-Service, including monitoring Slack/communications channels, sending logistical reminders, and contributing to daily announcements Support CM user experience in Pre-Service platforms and school-based and/or regional systems, assisting with operational and technical needs Support in-person accommodations for CMs, as needed Support regional/cohort operations, as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees