School Operations Manager, Saint Louis

Teach For America•St. Louis, MO

3d•Onsite

About The Position

As the School Operations Manager (SOM), you will play a critical role in making summer training a “mountaintop” moment by managing the day-to-day school site operations where corps members are completing their Practicum portion of Pre-Service. Additionally, you’ll contribute to creating, managing, and upholding systems that allow for seamless operations within your regional community and equip corps members with the information and resources they need to navigate their experience. School Operations Managers are responsible for working in partnerships with local school staff and ensuring smooth logistics at learning sites. During the Spring, you will complete virtual training (both synchronous and asynchronous) to prepare for the role, which will begin at the start of the wave of Pre-Service for your respective region. You’ll be managed by the Pre-Service Lead in the region you work with and co-trained and supported by your region’s MD, Operations. In a typical week, you’ll serve as the on-the-ground operational point person at your school site, managing logistics that keep Pre-Service running smoothly. You’ll coordinate with school staff, oversee daily setup and breakdown of TFA spaces, maintain visitor and “TFA Headquarters” systems, and ensure teaching materials, printing access, and other site needs are ready for CMs and staff. You may also assist with rostering and student lists to support instructional alignment. Your week will include monitoring and submitting in-person attendance, partnering with the Operations Specialist to resolve CM attendance concerns, and supporting clear communication by sharing reminders, contributing to announcements, and staying active on Slack. You’ll help CMs navigate Pre-Service platforms and school-based systems, troubleshooting operational or technical issues as they arise. Throughout it all, you’ll ensure a supportive on-site experience: coordinating accommodations, jumping in on regional or cohort operations, and helping create a seamless, welcoming environment for every corps member.

Requirements

At least 2 years of college experience
One or more years of teaching or professional experience in operations
Proactive Learning and Adaptation: Demonstrated ability to quickly grasp and implement training for on-the-ground operations, adapting to new challenges and systems with agility
Effective Communication and Relationship Building: Strong oral and written communication skills, with a focus on building relationships and enhancing the Practicum experience for staff and CMs
Strategic Organizational and Time Management: Exceptional organizational skills, proficient in managing school site logistics and operational tasks in a fast-paced environment
Customer Service and Support Orientation: Proven track record of providing excellent customer service, addressing the needs of CMs and colleagues with empathy and resourcefulness
Operational and Technical Proficiency: Comfortable managing operational needs and leveraging technology to ensure the smooth functioning of the school site and its systems
Innovative Problem-Solving and Initiative: Ability to creatively and proactively solve complex problems, especially in managing school site operations and addressing unforeseen challenges
Collaborative Teamwork and Inclusivity: Experience in fostering a collaborative and inclusive environment, working effectively with diverse teams to support regional and cohort needs
Data-Driven and Analytical Approach: Skillful in using data and analytics to inform operational decisions and strategies, ensuring an efficient and effective learning environment

Nice To Haves

Previous experience working with Teach For America and/or Pre-Service is strongly preferred

Responsibilities

Internalize and develop a deep understanding of the systems you’ll execute in the summer
Starting the week of April 20th, complete the required synchronous live calls on weekday evenings and asynchronous training for your role
Engage in 1:1 check-ins and role-specific meetings
Begin performing regional functions and execute to-dos in all digital platforms
Proactively build relationships with other staff members to understand and shape the summer experience
Own on-the-ground school site logistics on behalf of TFA, inclusive of liaising with the school site’s operational staff, owning physical set up and take down at the school site, maintaining visitor systems, maintaining temporary “TFA Headquarters” office, managing printing/printer access and teaching materials, and contributing to operations for school site initiatives (meal delivery, bus loading, etc.)
Assist with rostering and student lists at the school site as needed
Support attendance tracking for supported CMs by collecting and submitting in-person attendance and supporting resolving CM attendance issues, in partnership with the Operations Specialist
Contribute to CM communications through in-person moments of Pre-Service, including monitoring Slack/communications channels, sending logistical reminders, and contributing to daily announcements
Support CM user experience in Pre-Service platforms and school-based and/or regional systems, assisting with operational and technical needs
Support in-person accommodations for CMs, as needed
Support regional/cohort operations, as needed