School Membership Specialist, Rosetta Stone

IXL Learning • Raleigh, NC

194d

About The Position

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join the Membership Services team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects. As a School Membership Specialist for Rosetta Stone, you’ll be supporting schools and educators by responding to questions, solving problems and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base. This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

Requirements

• BA/BS Degree
• 3+ years of customer service experience
• Exceptional phone skills
• Comfortable with technology and passionate about bringing technology into the classroom
• Energetic self-starter who thrives in a fast-paced team environment
• Strong written and oral communication skills
• Detail-oriented and exceptionally organized
• Experienced with G Suite, Excel, and Salesforce

Nice To Haves

• Experience in K-12 education is a plus

Responsibilities

• Prepare and send subscription renewal and upgrade quotes for existing customers
• Partner with internal teams to drive high renewal rates and ensure a smooth customer experience
• Keep detailed records of renewal activities and customer communications in Salesforce
• Clearly explain key product features and benefits to customers through email and inbound calls
• Develop a deep understanding of Rosetta Stone’s products to confidently speak to what makes our offerings stand out
• Share ideas and feedback to help streamline and improve the renewal process
• Process purchase orders and assist with credit card and check payments
• Deliver outstanding customer service and support to our current customers
• Take on additional projects as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees