School Data Coordinator - Baltimore, MD, US

Pearson Education • Baltimore, MD

263d

About The Position

At Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact. For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide. The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit the position's duties. Position Summary: Working remotely from a home office, the School Data Coordinator position is responsible for contacting withdrawn Connection Academy families to determine whether the student continued schooling. The School Data Coordinator position is also responsible for verifying a reported schooling option with the receiving school/organization through the receipt of official school documents. This position will report to the Supervisor of the School Data Coordinator team as a part of the Customer Engagement & Retention Department.

Requirements

• Problem-solving attitude with an ability to achieve goal driven outcomes.
• Excellent verbal and written communication skills.
• Displays self-confidence, patience, empathy, and availability while connecting with students and families; understands and adapts quickly to multi-generational needs and characteristics.
• Able to work independently and as a team to maintain quality and productivity standards.
• Proficiency in Microsoft Office (Word, Outlook, Excel, and PowerPoint).
• Demonstrate understanding of FERPA guidelines and internal policies regarding student and employee privacy.

Nice To Haves

• Call center and customer service experience preferred.
• Must be able to work in a virtual environment.
• Bachelor's degree is a plus, but not required.

Responsibilities

• Contact withdrawn Connections Academy families via outbound phone calls, emails and text messaging to determine whether a student continued schooling.
• Verify next schooling information with the reported schooling entity.
• Collect verification documents from official school organizations and ensure these documents meet state standards and upload official documents to student accounts.
• Use licensed skip tracing software to ensure the most effective contact information is used.
• Organize and complete assigned workflow to ensure effective time management, accurate data integrity and efficient communication.
• Maintain student accounts and records, documenting, and logging information into the online systems accurately.
• Protects the privacy of student account information through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)).
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Publishing Industries
• Education Level: Bachelor's degree