School Customer Success Manager
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About The Position
As a School Customer Success Manager you will be a vital member of Newsela's expanding Customer Success organization. You will work directly with our schools and districts to ensure their success and continued adoption of our industry-leading platform. You'll monitor the health of your portfolio, and will work closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela's solutions, and ultimately renewing their investment in Newsela. You'll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. You will partner closely with members of our Sales, Marketing, and Support teams.
