School Computer Technology Specialist - L1 (10X445)

City of New York

413d • $52,695 - $59,721

About The Position

The School Computer Technology Specialist - L1 is responsible for installing software, troubleshooting issues with servers, MAC and PC computers, and managing computer peripherals in a school environment. This role requires effective communication with school staff, students, families, and vendors to ensure the smooth operation of technology within the school. The specialist will also maintain school-based information systems and ensure compliance with accessibility guidelines.

Requirements

• A four‐year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory full‐time experience in computer maintenance or repair, mainframe, server and/or mini computer operations, software or technical support.
• Education above the high school level may be substituted for experience at a rate of 30 semester credits from an accredited college or university, including or supplemented by 6 semester credits in mainframe, server and/or minicomputer operations or a computer related field of study.
• Graduation from an approved technical school with at least 450 hours in a specialization in mainframe, server or minicomputer operations or a certified technical training program in computer maintenance and repair may be substituted for up to three months of the experience.

Nice To Haves

• Excellent attention to detail and proven strong analytical, troubleshooting, and problem solving skills with complex systems.
• Able to communicate technical information to users in a non-technical manner.
• Experience and knowledge of NYCDOE applications such as ATS, CAASS, Parentlink, STARS, Office 365, JupiterEd, and DOE Workspace.
• Familiarity with Microsoft, Linux, Android, ChromeOS, IOS, and Apple Operating Systems.
• Experience in remote management of Microsoft Windows OS, Apple OS, iPads, and Chromebooks.
• Proficiency in Microsoft Office Suite (Word, Power Point, Excel, Access, Excel) especially commonly used formulas such as vlookup.
• Experience in creating, troubleshooting, and deploying images.
• Knowledge of Microsoft Server services such as Active Directory.

Responsibilities

• Maintains, organizes, and troubleshoots all computers and related technology on school campus including administrative offices, classrooms, computer labs, and laptop carts.
• Maintains, organizes, and troubleshoots school-based information systems and numerous software applications such as the school's official website, Google Workspace domain, JupiterEd, CAASS and related NYCPS student databases and systems.
• Centrally configures and updates PCs using Microsoft Group Policy, PDQ and other deployment software.
• Troubleshoots and resolves complex network and internet connectivity related issues.
• Monitors and tracks various tasks to ensure timely completion using a ticketing system and various project management tools such as Spiceworks, Zendesk, MS Teams, and other related applications.
• Ensures the school website remains ADA-compliant according to the Web Content Accessibility Guidelines.
• Works with DIIT as one of the Tech SPOC (Single Points of Contact) to collaborate on projects that improve technology use in the school.
• Stays up-to-date with the latest DIIT initiatives and standardized projects while researching the best methods to implement it within the school's infrastructure.
• Researches, develops, and implements plans to improve technical projects beyond established budgets and results for classrooms, computer labs, administrative offices, etc.
• Initiates tickets to the DOE Helpdesk for hardware problems and assists support personnel with resolution of problems at the school level.
• Manages user accounts in Active Directory, Google Workspace, JupiterEd, and other school-based systems.

Benefits

• Public Service Loan Forgiveness eligibility
• Potential for salary increases based on tenure within the City of New York

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED