School Certifying Official

University of Wisconsin Stout•Platteville, WI

2d•$20 - $22

About The Position

The Wright Center for Non-Traditional and Veteran Students within Student Access & Academic Support (SAAS) at the University of Wisconsin–Platteville, is accepting applications for a detail-oriented and service-focused School Certifying Official (SCO) to support military-connected students through the accurate administration of federal and state education benefits. Reporting to the Wright Center Coordinator, this position serves as a designated School Certifying Official and is responsible for maintaining a working knowledge of applicable veterans’ education benefit programs and ensuring certifications are processed accurately, on time, and in full compliance with institutional, state, and federal requirements. The School Certifying Official also serves as a campus resource and primary point of contact for veteran’s education benefits, provides advising and customer service to students and stakeholders, maintains accurate records, supports benefit-related fiscal and administrative processes, and collaborates with campus and external partners to promote compliance, access, and student success. This is a full-time, benefits-eligible position with an hourly wage of $20.00 - $22.00, commensurate with qualifications and experience.

Requirements

Associate’s degree or higher in a relevant field.
Understanding of administrative procedures and practices.
Familiarity with internal and external customer service principles.
Strong written and oral communication skills.
Ability to develop and maintain effective and positive working relationships.
Demonstrate organizational skills and ability to meet deadlines.
Ability to think creatively and strategically.

Responsibilities

Advises students and prospective students on accessing and appropriate use of military-connected education benefits, and approved programs of study.
Calculates tuition and fees; processes, submits, amends, and reconciles enrollment certifications for VA and WDVA education benefits accurately and within required timelines.
Completes VA-mandated training and maintains compliance with VA, WDVA, State Approving Agency, institutional, state, and federal rules, regulations, policies, and laws.
Acts as a liaison between students, campus partners, and external agencies to resolve benefit eligibility, payment, and certification issues, including developing solutions to complex VA funding matters in coordination with internal stakeholders, the VA Regional Processing Office, and the VA Debt Management Center.
Reviews, audits, and reconciles benefit-related billing, payments, refunds, and correspondence; identifies discrepancies, recommends corrective actions, and provides input on departmental process improvements.
Provides regulatory guidance and general benefit-related information to students, academic advisors, and campus partners via email, phone, or in person.
Participates in campus events, outreach, training, and departmental activities supporting veteran and military-connected students.
Supports daily operations of the Wright Center, including greeting students, managing emails, processing interoffice mail, and reconciling VA and DMC correspondence.
Notifies the State Approving Agency (SAA) of new or revised academic programs and coordinates required approval processes.
Maintains accurate digital and physical records and files, documents student interactions and service notes in approved systems, adheres to FERPA and other compliance expectations, and may jointly supervise student workers or VA Work-Study employees.
Other duties as assigned.