School-Based Navigator

Brightli•Quincy, IL

1d•$17 - $20•Hybrid

About The Position

The School Based Navigator (SBN) serves as a critical liaison among schools, families, and the organization. This role facilitates access to behavioral health services for students, supports the intake and insurance process, and promotes service continuity through collaboration with internal teams and community partners. The SBN ensures that all activities are conducted in alignment with regulatory standards, person-centered practices, and the organization’s mission.

Requirements

Understanding of mental health systems and school-based service models.
Strong interpersonal, organizational, and communication skills.
Proficiency in documentation, electronic records, and telephonic engagement.
Knowledge of community resources and ability to coordinate support services.
Bachelor’s degree in psychology, social work, or a related human services field preferred; High school diploma with relevant experience considered.

Responsibilities

Receive and Process Referrals Accept and respond to student referrals from assigned schools within three business days, initiating family contact and documentation.
Insurance and Funding Support Assist families in Medicaid eligibility screening and application; verify private insurance benefits and screen for alternative funding as needed.
Coordinate Service Entry Schedule intake appointments with school-based therapists or refer to appropriate access points if a student is not eligible for school-based services.
Manage Intake Documentation Ensure completion, accuracy, and proper electronic filing of all intake and compliance documentation per operational standards.
Support Compliance Tasks Collaborate with teams such as Billing, Health Information Management (HIM), and Quality to complete non-billable regulatory tasks and timelines.
Provide Administrative Support Answer incoming calls, make and document non-billable calls on behalf of school-based staff, and maintain accurate clinical records.
Maintain Service Continuity Conduct ongoing insurance checks and support paperwork updates to maintain eligibility and access to care throughout treatment.
Resource and Crisis Linkage Partners with schools and community agencies to connect families with appropriate support, including crisis services when indicated.
Adhere to Ethical and Privacy Standards Follow organization’s privacy, confidentiality, and security policies always and practice within professional ethics, when applicable.
Support Program Operations Function within Organization’s Operational Guidelines and contribute to program quality through routine self-evaluation and adherence to CARF-aligned standards.
Engage in Professional Development Participate in required training, team meetings, and continuous improvement initiatives to enhance service quality and coordination.

Benefits

29 days of paid time off
Monday–Friday, 8:00 AM–5:00 PM schedule for strong work/life balance
Eligibility for HRSA Loan Repayment (eligibility requirements apply)
Comprehensive benefits package including: Medical, dental, and vision insurance
Retirement plan options
Life insurance
403(b) Retirement Savings Plan with up to 5% employer match (part-time and full-time employees)
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts (healthcare & dependent care)
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness