Schegistrar

Jupiter Medical Center•Lexington, MA

About The Position

The Schegistrar will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence and meets the needs of all patients by receiving inbound calls and initiating outbound calls to patients and physician offices to schedule / register procedures for multiple modalities. Maintains customer service center standards, accuracy, and prompt and efficient handling of patient/provider calls. Collects demographic and insurance information to properly create patient visits. Ensures the accurate and timely completion of the Minimum Data Set before making a reservation. Validates health coverage and benefits, confirms eligibility, collects copays, and communicates with insurance carriers as needed. Accurately completes the Medicare Secondary Payer Questionnaire, as applicable. Schedules appointments and communicates exam/procedure specific instructions to patients and physician offices. Effectively documents and informs of all information/instructions/referral requirements regarding the patient’s appointment as necessary for the efficient workflow of the visit. Communicates with the Scheduling Coordinator to efficiently obtain appointment date/time for STAT/Add-On procedures. Secures necessary documentation to support the patient’s exam including physician orders and physician office documentation when necessary. Cancels and reschedules patient appointments as necessary and documents reason codes/notes in the patient record. Coordinates available resources including Physicians, staff and equipment for scheduled exams in multiple locations on the same date of service. Acts as a resource to internal and external customers for scheduled hospital services. Informs the Supervisor on a timely basis of any problems with backlogs in work, staffing shortages, customer complaints, problems with specific service sites, etc. Makes constructive suggestions for improvement to the current process. Performs other duties as assigned.

Requirements

Excellent typing and computer skills.
Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities.
Enthusiastic, friendly, patient-focused customer service skills.
Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information.
Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of scheduling event and customer satisfaction.
Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
Requires sitting for extended periods of time, also stooping, bending, standing, and stretching.
Must have manual dexterity for typing and computer data entry.
Able to work under a stressful environment, work independently, capable of making sound decisions, being detail-oriented, alert, and self-motivated.
Ability to push/pull up to 40lbs., carry and lift up to 20lbs.
Travel as needed.
Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
TB/PPD Surveillance Program
Maintenance of required professional licensing and/or certification(s).

Nice To Haves

High School diploma or equivalent preferred
1-2 year’s experience with hospital insurance plans including Medicare, Medicaid, HMO's and PPO's preferred.
1-2 years of specialized training in a healthcare setting with demonstrated knowledge in patient access/scheduling functions/processes preferred.
Knowledge of outpatient procedures and medical terminology preferred.
Knowledge of Healthcare Scheduling Software preferred.

Responsibilities

Receiving inbound calls and initiating outbound calls to patients and physician offices to schedule / register procedures for multiple modalities.
Maintaining customer service center standards, accuracy, and prompt and efficient handling of patient/provider calls.
Collecting demographic and insurance information to properly create patient visits.
Ensuring the accurate and timely completion of the Minimum Data Set before making a reservation.
Validating health coverage and benefits, confirms eligibility, collects copays, and communicates with insurance carriers as needed.
Accurately completing the Medicare Secondary Payer Questionnaire, as applicable.
Scheduling appointments and communicates exam/procedure specific instructions to patients and physician offices.
Effectively documenting and informs of all information/instructions/referral requirements regarding the patient’s appointment as necessary for the efficient workflow of the visit.
Communicating with the Scheduling Coordinator to efficiently obtain appointment date/time for STAT/Add-On procedures.
Securing necessary documentation to support the patient’s exam including physician orders and physician office documentation when necessary.
Canceling and rescheduling patient appointments as necessary and documents reason codes/notes in the patient record.
Coordinating available resources including Physicians, staff and equipment for scheduled exams in multiple locations on the same date of service.
Acting as a resource to internal and external customers for scheduled hospital services.
Informing the Supervisor on a timely basis of any problems with backlogs in work, staffing shortages, customer complaints, problems with specific service sites, etc.
Making constructive suggestions for improvement to the current process.
Performing other duties as assigned.