SCHEDULING UNIT SUPERVISOR

New York City, NY • Bronx, NY

114d

About The Position

The OCSS Borough Offices (BO) are the point of entry into the child support system for custodial parents who are Cash Assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the noncustodial parent's whereabouts are, or become known, cases will be referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies. Under supervision, of the Office Manager (Principal Administrative Associate I) with latitude for independent judgment, the Clerical Associate III functions as the Borough Office Clerical Supervisor, responsible for the supervision of a support staff engaged in the clerical function for the Intake/Interview Unit and Court Prep/Processing Unit. The OCSS Borough Office (BO) is recruiting for one (1) Clerical Associate level III to function as a Scheduling Unit Supervisor.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Responsibilities

• Supervise and schedule work assignments to all clerical support staff; ensures that coverage is available.
• Track and maintain case records assigned to unit.
• Access database systems, the Child Support Management System (CSMS), the Welfare Management System (WMS) and the Department of Motor Vehicles System (DMV), for the purpose of retrieving case information for preparation of client interviews; ensure that information is accurate, complete and ready for scheduled interviews.
• Compile weekly statistical reports by summarizing data tallies and other accumulated data; prepare and update rosters to keep control on all cases assigned and completed.
• Provide staff training and development on policy, practices and new procedures governing the unit; monitor time and leave and rates the performance of subordinates.
• Respond to telephone calls regarding scheduled appointments; refers callers to other departments when indicated.

Benefits

• Public Service Loan Forgiveness eligibility.
• New York City residency requirement within 90 days of appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees