Scheduling Team Leader - 12hr
About The Position
This senior role is responsible for next-level execution of daily operations plans, team(s) coordination and deep-dive analysis of scheduling team(s) processes and procedures. Essential Functions Assist manager in development of daily operating plans Prevent and proactively work against claims through execution of daily operating plan Participate in the hiring, training, accountability, disciplining and continuous development of team personnel Collaborate with manager to facilitate and communicate team huddles Achieve KPIs related to volume generation, service performance, load ratio, and claims performance Review KPI scorecards, execute opportunities of improvement and coach team members Evaluate current scheduling plans for accuracy and KPIs, coach teams on issues Communicate with field personnel on driver/ staff coaching opportunities for KPIs Act as first point of contact for external customer questions, issues or requests (day deals) Work with outside sales and internal customers on filling capacity Proactively communicate to customers on ETAs, sourcing issues, driver / equipment issues, and all other situations that impact business and document for internal tracking Engage daily on current shift, maximize KPIs and minimize issues by coordinating activities with Load Planner(s) Coordinate all efforts between Asset Specialists and Inventory Specialists to emphasize KPIs and growth
Requirements
- High School diploma or equivalent business experience; degree preferred
- 2+ years of increasing experience in dispatch/scheduling
- Knowledge of federal and state regulations pertaining to transportation industry
- Demonstrated problem solving ability
- Ability to work well in teams with staff and contractors from all departments
- Excellent written and oral communication
- Excellent personal skills and positive attitude to create buy-in for changes
Responsibilities
- Assist manager in development of daily operating plans
- Prevent and proactively work against claims through execution of daily operating plan
- Participate in the hiring, training, accountability, disciplining and continuous development of team personnel
- Collaborate with manager to facilitate and communicate team huddles
- Achieve KPIs related to volume generation, service performance, load ratio, and claims performance
- Review KPI scorecards, execute opportunities of improvement and coach team members
- Evaluate current scheduling plans for accuracy and KPIs, coach teams on issues
- Communicate with field personnel on driver/ staff coaching opportunities for KPIs
- Act as first point of contact for external customer questions, issues or requests (day deals)
- Work with outside sales and internal customers on filling capacity
- Proactively communicate to customers on ETAs, sourcing issues, driver / equipment issues, and all other situations that impact business and document for internal tracking
- Engage daily on current shift, maximize KPIs and minimize issues by coordinating activities with Load Planner(s)
- Coordinate all efforts between Asset Specialists and Inventory Specialists to emphasize KPIs and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
