Scheduling Team Lead

LifeMD • Greenville, SC

8h

About The Position

The Scheduling Team Lead serves as the subject matter expert for telehealth scheduling workflows and territory-specific coverage requirements. This individual partners closely with Clinical Operations, Sales, and Customer Support teams to maintain operational efficiency, ensure access to care, and support program growth.

Requirements

• 3+ years of experience in telehealth, healthcare operations, or workforce management scheduling.
• Strong understanding of provider scheduling, licensure coverage, and multi-state telehealth operations.
• Strong analytical skills with ability to interpret scheduling data and make operational recommendations.
• Highly organized, detail-oriented, and results-driven.
• Excellent communication skills with ability to collaborate cross-functionally.

Nice To Haves

• Bachelor’s degree in Healthcare Administration, Business, Operations, or related field (preferred).
• Experience working with EMR/EHR scheduling systems.
• Experience supporting telehealth program launches or provider onboarding.
• Knowledge of production-style workforce planning, forecasting models, or facilities planning concepts applied to virtual care environments.

Responsibilities

• Lead daily telehealth scheduling operations across assigned territories, specialties, and provider groups.
• Maintain scheduling best practices to ensure appropriate provider utilization, state coverage, and compliance with licensure requirements.
• Monitor appointment availability, forecast demand, and adjust staffing models to support patient access goals.
• Ensure schedules align with service level agreements (SLAs), patient wait time targets, and productivity benchmarks.
• Identify and escalate coverage gaps, provider capacity issues, or scheduling conflicts.
• Support reporting related to utilization, no-show rates, productivity, and access metrics.
• Support new provider onboarding and telehealth program implementation, including template creation and scheduling configuration.
• Provide training and education information to internal teams on telehealth scheduling processes.
• Participate in workflow assessments to identify operational improvements and strengthen client partnerships.
• Provide guidance, mentorship, and support to scheduling team members.
• Promote accountability, quality, and consistency in scheduling practices.
• Identify training needs and encourage professional development within the team.
• Support performance monitoring and quality improvement initiatives.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (Roth 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation & Public Holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level